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Others now unable to open emails made from Word '10...

  1. #1

    Others now unable to open emails made from Word '10...


    I have, only recently been told that it has been extremely difficult for those to whom I have sent emails to open them. I use office '10, which sometimes saves in '07...maybe because the original documents were 2003?
    The ISP is Aol and I use Firefox. Previous to the changeover to Win8, there were no problems. Any ideas?

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  2. #2



    I am Woman! Hear Me Roar!
    NJ
    Posts : 1,116
    4 Windows 7 Pro Sp1- 4 Win 8 Pro, 1- xp pro sp3


    the person who you are sending to do they have installed the Office Compatability Tool?
    this one
    Download Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats from Official Microsoft Download Center

    they need it if they are receiving office 2010 documents and have office 2003 or office 2007

    If they do not want to install it then you must save the file for the 2003 format as you see in the pic below
    Attached Thumbnails Attached Thumbnails format.jpg  
      My System SpecsSystem Spec

  3. #3


    That's nice and sensible, ...but surely 'Macro saps' should have thought of this little gem and updated it into EVERY MS computer to foresee and overcome the problem...meanwhile, there are clients being lost because they can't open a simple email...!
      My System SpecsSystem Spec

  4. #4



    I am Woman! Hear Me Roar!
    NJ
    Posts : 1,116
    4 Windows 7 Pro Sp1- 4 Win 8 Pro, 1- xp pro sp3


    Quote Originally Posted by harrisonaard1 View Post
    That's nice and sensible, ...but surely 'Macro saps' should have thought of this little gem and updated it into EVERY MS computer to foresee and overcome the problem...meanwhile, there are clients being lost because they can't open a simple email...!
    that would be too easy
    Just go to the website- copy and paste the url into an email to the ones who cannot open your 2010 documents, excel files, etc and tell them to get the tool- it is free

    Or
    you can just remember to save it in the format .doc and the xl format like 2003
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  5. #5


    Posts : 60
    W8 Inspiron 17R W8P+MCE HTPC


    Quote Originally Posted by robinb9 View Post
    the person who you are sending to do they have installed the Office Compatability Tool?
    this one
    Download Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats from Official Microsoft Download Center

    they need it if they are receiving office 2010 documents and have office 2003 or office 2007

    If they do not want to install it then you must save the file for the 2003 format as you see in the pic below
    I'm still using Office 03 with SP2 in W8, could somebody send me a 2010 word doc? I'd like to test it out just to test MS's update. Please pm me if anybody would be so kind.

    Update: The Microsoft Office Compatibility Pack has been updated to include SP2. Additionally, with the updated Compatibility Pack, if .DOCX or .DOCM files contain custom XML tags, those tags are removed when the file is opened in Word 2003. For more information, please see KB978951
      My System SpecsSystem Spec

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