Windows 8 and 8.1 Forums

outbox jam

  1. #1


    Posts : 3
    windows 8

    outbox jam


    How do i remove a mail which is stuck in OUTBOX and is jamming the flow of emailsl

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  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    what email program are you using ,

    i will assume you went to the outbox and tried deleting it ,to the best of my knowledge it should not stop other emails from being sent ,unless they are all going to the same place
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  3. #3


    Posts : 3
    windows 8


    the problem is that there is no delete button on the outbox nor can you simply move the message to any other box
    such as Junk or Inbox where you could delete.
    No the other emails are to different addresses and whilst this started as just slowing the transmission it has now developed in to a total blockage with no mail in or out,
    Fortunatly I am able to communicate using my laptop. which is moving messages in both directions normally.
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  4. #4


    Posts : 3
    windows 8


    Sorry I should have sait this is a new computer with windows 8 ans a hotmail account
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  5. #5


    Posts : 2,627
    win8.1.1 enterprise


    try right clicking on the email and there should be a delete option in there.

    I have hotmail acct but don't have a outbox ,
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  6. #6


    Could you log on to your hotmail account from your browser and delete from there?
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  7. #7


    Leave your 'Mail' Outbox open, turn off your Wi-Fi connection, after a few seconds a 'Delete' trash bin opens in the top right corner, (or elsewhere), you can delete all your 'Outbox' messages.
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  8. #8


    Hello all. I'm wondering why people are having problems with the 8 Mail app. I have absolutely none and find it to be a great app and simple to use. Using the keyboard arrow keys I can scroll to any email and press Delete or Ctrl+D. I can use Ctrl+A keys to group and delete. I can scroll to an email which gets highlighted, hold down the Ctrl key, use arrow key to scroll to another, press Enter (which highlights and brings up the options menu bar), and choose an option.

    Using the mouse, one can select an email by right clicking, then left click to bring up options bar, then choose an option. Hold Ctrl key and select with right or left clicking to group. This also brings up the options menu bar for options. Press the trash in upper right corner to move to Deleted folder, go to Deleted folder, select any or all, then press trash can again to delete permanantly.

    This is very similar to the Live Mail program. I can perform any of this in any folder in any one of my three email accounts.

    One can use the Tab key to tab through options, folders, and accounts list.

    Here's some help and keyboard shortcuts for Mail app: Mail app for Windows: FAQs - Microsoft Windows Help

    Here's MS's page of Keyboard shortcuts: Keyboard shortcuts - Microsoft Windows Help

    Here's "A Guy's" list/thread: Windows 8 Keyboard Shortcut Keys List

    Perhaps something is wrong with the app and/or system. Please see post #10 here: Purpose of 'Outbox' in 'Mail'

    I wouldn't know about the touch navigation with any of this, for I don't have a touch screen yet.
    Last edited by HippsieGypsie; 18 May 2013 at 17:34.
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  9. #9


    Posts : 1,127
    Windows 8.1 Pro


    in addition to what hippy and robin said, don't forget to update your Mail app to the latest version. even if your PC is completely brand new or you just got Windows 8, by default, they come with the original version of the apps from when Windows 8 was first released.

    you have to update all the apps through the Windows Store. you'll see a tile on your start screen that says Store and it'll have a number.

    see this post:
    Maps

    Hit the <Windows> key on your keyboard to bring up the Start Screen.

    on your start screen is a Store tile. it's green. click or tap on the tile to load it:
    Click image for larger version

    the windows store will look something like this:
    Click image for larger version

    check the top right corner and see if there's an "updates" and a number. this will indicate if there are available updates and how many there are:
    Click image for larger version

    if no updates are showing, bring up the Charms bar. with a mouse, you bring the cursor to the top right edge of the screen and then move the cursor downward. with a trackpad, you put your finger on the right edge of the trackpad and swipe leftward. with a touchscreen, you put your finger on the right edge of the screen and swipe leftward. click/tap on the "Settings":
    Click image for larger version

    select "Apps update":
    Click image for larger version

    click on the "check for updates" button:
    Click image for larger version

    if there are apps to update, it'll look like this. click on the "install" button:
    Click image for larger version
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  10. #10


    Thank you, dirtyvu. Very well done.
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outbox jam
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