- Messages
- 39
- Location
- Hoboken, NJ
This is very perplexing and frustrating and I searched around for info on this but could not find a match, hence my posting about it here.
I'm configuring a new Windows 8 laptop for a relative. Unfortunately they like IncrediMail (which I hate), but I set it up with their Optimum Online (optonline) account for them anyway. Making a backup was a real PITA. Anyway, I did it and got the data over. Sending a test e-mail worked, but attempting to get e-mail resulted in "Operation Incomplete". I checked and double checked the entry. The password was fine because sending works. But not receiving.
The old XP computer still handles e-mail fine. I double checked the settings there, showing incoming IMAP/POP3 port 110 and SMTP port 25 outgoing, both using mail.optonline.net servers. I made sure both of those settings match on the Windows 8 computer. I verified the incoming settings with what is listed on the Optimum Online website and that matches. Still, no joy.
OK, so I figured why not set up Mozilla Thunderbird and see if the same thing happens? I sent a test message to my account and I received it. However, when I replied to the e-mail it was not received. Thunderbird shows "Downloading message 1 of 2 to <account name>"... and nothing happens. Again, I double checked the settings and don't see anything wrong.
The laptop came with a 6 month subscription to Norton Internet Security. I figured OK, maybe Norton is causing problems. I disabled the firewall and anti-virus. NO DIFFERENCE.
So I'm stumped. Anybody know what the culprit might be?
I'm configuring a new Windows 8 laptop for a relative. Unfortunately they like IncrediMail (which I hate), but I set it up with their Optimum Online (optonline) account for them anyway. Making a backup was a real PITA. Anyway, I did it and got the data over. Sending a test e-mail worked, but attempting to get e-mail resulted in "Operation Incomplete". I checked and double checked the entry. The password was fine because sending works. But not receiving.
The old XP computer still handles e-mail fine. I double checked the settings there, showing incoming IMAP/POP3 port 110 and SMTP port 25 outgoing, both using mail.optonline.net servers. I made sure both of those settings match on the Windows 8 computer. I verified the incoming settings with what is listed on the Optimum Online website and that matches. Still, no joy.
OK, so I figured why not set up Mozilla Thunderbird and see if the same thing happens? I sent a test message to my account and I received it. However, when I replied to the e-mail it was not received. Thunderbird shows "Downloading message 1 of 2 to <account name>"... and nothing happens. Again, I double checked the settings and don't see anything wrong.
The laptop came with a 6 month subscription to Norton Internet Security. I figured OK, maybe Norton is causing problems. I disabled the firewall and anti-virus. NO DIFFERENCE.
So I'm stumped. Anybody know what the culprit might be?
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- HP
- CPU
- AMD
- Motherboard
- AMD
- Memory
- 8Gb
- Graphics Card(s)
- RADEON