Hyperlinks stopped working in Windows 8 Mail app

linus2503

New Member
Messages
4
Since 48 hours, for all new mails incoming, the hyperlinks (either mail adress or www adresses) won't even be clickable in the mail messages... They show up as normal text, and I have to select, copy and paste them into my browser...

The links are still there fot the less recent mails (those recieved last week)

Any help??
I really hav'nt changed anything in my settings...
I am syncing a gmail account.
The hyperlinks will work in Outlook, and even in my Windows Phone mail app, so I doubt it has anything to do with gmail itself...
 

My Computer

System One

  • OS
    Windows 8
I'm having the same problem. I joined this forum just to get some information on this. I just installed Windows 8 a couple
of days ago and when I was trying out the mail program I couldn't believe that links wouldn't be clickable in the mail program.
I am trying to find out whether it is a bug or a HUGE oversight on Microsoft's part
 

My Computer

System One

  • OS
    Windows 8 Pro 64 bit
Click on one of the links in your email and if nothing pops up go to internet explore and open it up. The website you were clicking on may be there. This is the problem I'm having. I click on a link and it does nothing, but if I bring up the browser the website I clicked on is there. It happens when I use Bing as well.
 

My Computer

System One

  • OS
    windows 8 pro
Finally, I have solved the issue. (Spend me about 5 hours ...)I use debug tool to trace the Windows run-time library line by line and compare the result with a new installed Win 8 device. I can say the issue should be a 'REGISTRY' related issue.



My solution is:


1. open regedit
2. delete 'HKEY_CURRENT_USER\Software\Classes\CLSID' key. (You may need to do a backup before killing it.)
3. reboot.


Enjoy it !

I also post the solution here:
URL links in mail app wont open in Metro IE10 - Microsoft Community
 

My Computer

System One

  • OS
    Windows 8 pro
Finally, I have solved the issue. (Spend me about 5 hours ...)I use debug tool to trace the Windows run-time library line by line and compare the result with a new installed Win 8 device. I can say the issue should be a 'REGISTRY' related issue.



My solution is:


1. open regedit
2. delete 'HKEY_CURRENT_USER\Software\Classes\CLSID' key. (You may need to do a backup before killing it.)
3. reboot.


Enjoy it !

I also post the solution here:
URL links in mail app wont open in Metro IE10 - Microsoft Community

This solution works! Thank you!
 

My Computer

System One

  • OS
    Windows 8
Finally, I have solved the issue. (Spend me about 5 hours ...)I use debug tool to trace the Windows run-time library line by line and compare the result with a new installed Win 8 device. I can say the issue should be a 'REGISTRY' related issue.



My solution is:


1. open regedit
2. delete 'HKEY_CURRENT_USER\Software\Classes\CLSID' key. (You may need to do a backup before killing it.)
3. reboot.


Enjoy it !

I also post the solution here:
URL links in mail app wont open in Metro IE10 - Microsoft Community

This solution works! Thank you!

You mean all under HKEY_CURRENT_USER\Software\Classes\CLSID ? Or some specific?
 

My Computer

System One

  • OS
    Windows 8
Finally, I have solved the issue. (Spend me about 5 hours ...)I use debug tool to trace the Windows run-time library line by line and compare the result with a new installed Win 8 device. I can say the issue should be a 'REGISTRY' related issue.



My solution is:


1. open regedit
2. delete 'HKEY_CURRENT_USER\Software\Classes\CLSID' key. (You may need to do a backup before killing it.)
3. reboot.


Enjoy it !

I also post the solution here:
URL links in mail app wont open in Metro IE10 - Microsoft Community

This solution works! Thank you!

You mean all under HKEY_CURRENT_USER\Software\Classes\CLSID ? Or some specific?
I removed all, had so much confidence in poster that I did not even make a backup...
edit: had a quick look at the key and found that there is a new CLSID with content.
 

My Computer

System One

  • OS
    Windows 8
Yes, just remove it.
The problem is due to the old registry keys that cause your system cannot work properly with new installed Win8 components.
I cannot get any answer from Microsoft Q&A community so that I decide to solve issue by myself and finally, I get a solution.

Delete the personal CLSID doesn't harm your system. It will force system to use the keys stored at HKLM.
 

My Computer

System One

  • OS
    Windows 8 pro
Indeed, I found that deleting the entire HKCU/Software/Classes/CLSID restores the functionality of the e-mail app and Bing app links to IE10. However, I was afraid that this fix might be too extreme. So, I backed up the key, and the deleted the CLSID individual keys in groups to find the offending group. I started with all keys beginning with "1" all the way through "F". I found it was the group beginning with "8". So, I restored the original complete HKCU/Software/Classes/CLSID key, then deleted each individual key beginning with an "8".
It ended up being {871C3580-42A0-1069-A2EA-08002B30309D}.
I have no idea what program created this key. I Googled it to no avail. Most likely something leftover from my Windows 7, upgraded from Vista, upgraded from XP, etc., or perhaps some kind of trojan?
There may be other keys that would cause this problem, but it only took about an hour or so to find the offending CLSID key. Just a suggestion for those who might be "chicken" like me!
 

My Computer

System One

  • OS
    Windows 8.1 Pro 32-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Homebuilt
    CPU
    Intel Xeon X3230
    Motherboard
    Intel D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    nVidia GT-240
    Monitor(s) Displays
    Dell P2714T Touchscreen
I'm reviving this thread, because the above suggestion DOES NOT work for me. In fact, I don't even have a CLSID key in the "Classes" folder.

Instead, on my system, I have a CLSID entry within the "ActivatableClasses" directory.
It looks like this: HKEY_CURRENT_USER\Software\Classes\ActivatableClasses\CLSID.

For fun, I tried deleting that entire CLSID folder, and after rebooting, I noticed that *none* of my metro apps opened as a result of my tinkering. Thankfully, I did make a backup and was able to import it back into the registry without problems.

Still...the solution remains a mystery for me and that is VERY disappointing, because this is one of two metro apps I actually like! (Sports being the other.)

Come on Microsoft...this is lame.



My solution is:


1. open regedit
2. delete 'HKEY_CURRENT_USER\Software\Classes\CLSID' key. (You may need to do a backup before killing it.)
3. reboot.


Enjoy it !

I also post the solution here:
 

My Computer

System One

  • OS
    Windows 8 64-bit Home Edition
I'm reviving this thread, because the above suggestion DOES NOT work for me. In fact, I don't even have a CLSID key in the "Classes" folder.
I also post the solution here:

same for me, however some links work some dont't, but all work on Hotmail or Gmail web interface!!
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Tablet
    System Manufacturer/Model
    hp elitepad
In fact, I don't even have a CLSID key in the "Classes" folder.

Perhaps the HKEY_CURRENT_USER\Software\Classes\CLSID key only exists if Windows 8 was an upgrade install of Windows 7, like mine. Did you guys do a clean install or purchase a PC with Windows 8 pre-installed?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 32-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Homebuilt
    CPU
    Intel Xeon X3230
    Motherboard
    Intel D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    nVidia GT-240
    Monitor(s) Displays
    Dell P2714T Touchscreen

My Computer

System One

  • OS
    windows 8
    Computer type
    Tablet
    System Manufacturer/Model
    hp elitepad
I think that's likely. I still have problems with some hyperlinks, but only in the Pulse News app. But that could be a problem with the app itself.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 32-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Homebuilt
    CPU
    Intel Xeon X3230
    Motherboard
    Intel D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    nVidia GT-240
    Monitor(s) Displays
    Dell P2714T Touchscreen
I found a work around. Just put a space behind the link. It works. Maybe they will fix it in an update.
 

My Computer

System One

  • OS
    Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Studio XPS 9100
    CPU
    intel i7 920 @ 2.67 GHz
    Motherboard
    Dell
    Memory
    24 Gig
    Graphics Card(s)
    ATI Radeon HD 5670
    Sound Card
    Internal
    Monitor(s) Displays
    23" Flat Screen HDMI
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung EVO 850 250 GB SSD
    2 Seagate internal 1TB
    WD external 3TB USB 3
    WD external 2TB USB 3
    PSU
    550-W
    Case
    Mid
    Cooling
    Fans
    Keyboard
    US USB
    Mouse
    USB
    Internet Speed
    3.84 Mbps Download .44 Mbps Upload
    Browser
    IE11
    Antivirus
    MS Defender
    Other Info
    Liteon DVD wrighter
    Liteon BD drive
    Monoprice Tablet
Yes that seems to work for me as well, I need to reply then put a space after the url, which isn't too user friendly!!
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Tablet
    System Manufacturer/Model
    hp elitepad
I'm having the same problem, it's driving me mad! some URL'S work some don't.

Is there an easier way to fix this?
 

My Computer

System One

  • OS
    Windows 8 8 Pro 64-bit
    Computer type
    PC/Desktop
Hey, guys, I just registered to say thank you to Allen Kuo for pointing me to the right direction. My problem was that I couldn't authorize a few apps because the buttons were unclickable. So I checked all the CLSID entries I had in that HKCU section, and all of them were from Dropbox except for one that looked like this:

Code:
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Classes\CLSID]

[HKEY_CURRENT_USER\Software\Classes\CLSID\{BDDCC68C-9122-898A-C5D9-734DCDF17DF2}]
@="CEuBVCyBxEIxFBEFmDyEuBAIEuACIxyLJmrxVa"

[HKEY_CURRENT_USER\Software\Classes\CLSID\{BDDCC68C-9122-898A-C5D9-734DCDF17DF2}\Implemented Categories]

[HKEY_CURRENT_USER\Software\Classes\CLSID\{BDDCC68C-9122-898A-C5D9-734DCDF17DF2}\Implemented Categories\{521D1C93-871A-CDE2-277F-3BEA3D5C30C4}]
@="{7A930663-368F-50AF-5EDB-1AA499C3B7C2}"

[HKEY_CURRENT_USER\Software\Classes\CLSID\{BDDCC68C-9122-898A-C5D9-734DCDF17DF2}\Implemented Categories\{7DC6BA5C-15FB-E0E9-C6F4-225EAD8E207A}]
@="{856CF99D-2A52-8E4D-9C7F-35076107A4C9}"

[HKEY_CURRENT_USER\Software\Classes\CLSID\{BDDCC68C-9122-898A-C5D9-734DCDF17DF2}\InprocServer32]
@="ole32.dll"

[HKEY_CURRENT_USER\Software\Classes\CLSID\{BDDCC68C-9122-898A-C5D9-734DCDF17DF2}\Version]
@="2"

It looked suspicious enough, so I deleted it, rebooted and voila, everything was clickable once again. Note that my Windows 8 install was clean, so apparently some program created this entry recently, and it looks like some sort of copy-protection or masked trial data entry.

Thank you again for your help.
 

My Computer

System One

  • OS
    Windows 8
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