Windows 8 and 8.1 Forums


Failure configuring Windows update

  1. #1


    Posts : 16
    Win 7 home premium

    Failure configuring Windows update


    Win8 Pro.
    I ran update and tried to install 2 important items and on reboot I got the message "Failure configuring Windows update".
    Please advise.

      My System SpecsSystem Spec

  2. #2


    Posts : 16
    Win 7 home premium

    Refresh was dissapointing


    Win8 Pro.
    I've been running Win 7 Home Premium for years and decided to give Win 8 a shot and as such I ran an upgrade (non clean install) which went through perfectly.
    Eventually,I ran update on Win 8 and tried to install 2 important items, but on reboot I got the message "Failure configuring Windows update".
    Considering this issue I decided to run a "refresh", which was supposed to keep intact all my configuration and programs, but it didn't. The original Win 7 setup from which I upgraded to Win 8 was completely wiped out.
    Luckily, I had an image backup which I restores successfully.
    I'd like your expert opinions on this matter.

    Arturo
      My System SpecsSystem Spec

  3. #3


    Redmond
    Posts : 629
    Windows 8.1 x64


    How about don't just go trying things, check the logs? In all seriousness, if you have WU failures, the first place to look is the bottom of the WindowsUpdate.log file in the Windows directory, and then the cbs.log file(s) in the \Windows\Logs\CBS directory. Also, the event log is a great place to get info as well.
      My System SpecsSystem Spec


  4. #4


    Posts : 16
    Win 7 home premium


    Dear Sir,
    Thank you for your reply.
    If you could help, I'd be glad to send you the logs which I browsed a minute ago and at my level of expertise make no sense to me and as such are useless.
    When installing the updates on reboot the computer stalls at 30% and I have to manually reboot after which it continues installation of the updates and fails at 67%
    As there are many logs, which should I send?


    Arturo
    Last edited by ameneses54; 19 Sep 2012 at 06:52.
      My System SpecsSystem Spec

  5. #5


    Redmond
    Posts : 629
    Windows 8.1 x64


    You'd want to zip up and attach the \Windows\WindowsUpdate.log and \Windows\Logs\CBS\CBS.log files, preferably immediately after experiencing the problem.
      My System SpecsSystem Spec

  6. #6


    Posts : 16
    Win 7 home premium


    Ok, here are the files.
    Attached Files
      My System SpecsSystem Spec

  7. #7


    Redmond
    Posts : 629
    Windows 8.1 x64


    Your CBS log shows corruption in your updates repository, and potentially disk errors:
    Code:
    2012-09-15 13:24:02:655 1208 ffc Agent WARNING: failed to access the auth cab, fatal error 0x80070003
    
    2012-09-15 13:24:02:655 1208 ffc Agent WARNING: Invalid service in the backup data store; cleaning up 
    
    2012-09-15 13:24:02:655 1208 ffc Agent WARNING: Failed to add and register service 117cab2d-82b1-4b5a-a08c-4d62dbee7782 to the data store 0x80240031
    
    2012-09-15 13:24:02:655 1208 ffc Agent WARNING: Service Recovery: Attempting to add pending registration for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782 to the data store

    Code:
    0x80240031 WU_E_INVALID_FILE The file is in the wrong format.

    Code:
    2012-09-15 13:24:04:511 1208 ffc Agent * WARNING: Exit code = 0x8024000B

    At this point, you will want to run sfc /scannow from an elevated cmd prompt to scan your installation for errors, then run a chkdsk to check the hard disk for errors too to be safe. Afterwards, you probably want to follow 958040 to repair the update repository. If your install is only a few days old, you might want to just back up your data and do a reset.

      My System SpecsSystem Spec

  8. #8


    Posts : 16
    Win 7 home premium


    Dear Sir,
    Thank you for your reply.
    I went through your advice step by step including the Microsoft link and the problem persists.
    What happens if I try to re-install Win 8 over the existing version as could be done with Win 7?
      My System SpecsSystem Spec

  9. #9


    Posts : 16
    Win 7 home premium


    Dear Users,
    Considering that all the proposed solutions for updating did not work, I decided to do What I use to do with Win 7 before I made it a routing to make image backups and that is "re-install Win 8" with out uninstalling the one I had on my system.
    Well "what do you know", it worked like a charm and update is working perfectly.
    Hope this may help others.

    Arturo
      My System SpecsSystem Spec

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