Error 80070005 so no win 10 upgrade for me

When win 10 told me that I would not get an upgrade because I have error 80070005, I found out that I have not had a successful upgrade for 6 months. It probably explains why Norton keeps having me reboot my computer all the time, and why I haven't been able to reset my OS.
Can anyone help me?

OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LIVINGROOMPC
System Manufacturer Hewlett-Packard
System Model 700-149
System Type x64-based PC
System SKU H6U92AA#ABL
Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI 80.15, 9/19/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Canada
Hardware Abstraction Layer Version = "6.3.9600.17196"
User Name LivingroomPC\Administrator
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 7.35 GB
Total Virtual Memory 12.7 GB
Available Virtual Memory 8.02 GB
Page File Space 848 MB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Is your user account setup as Administrator ??

KYHI said:

Is your user account setup as Administrator ??

Click to expand...

Yes it is.

temporality disable Norton and see if you can get windows updates installed