Win Update component damaged, cannot isolate the issue.

AiR

New Member
Messages
7
Hey guys, I hope you can help. Normally I'm pretty decent with fixing my own machines, but this one is evading me. Recently (a week or two ago, probably after an update) I keep receiving a pop-up error stating that "Windows update manager has stopped working..." which stays for a few seconds, disappears, then pops up again a minute or two later. It also seems to be slightly dependent on what I'm doing with my laptop at a certain time (i.e. when I'm watching something using VLC, the pop ups seems to be more frequent - might be just coincidental).

Anyway, I have tried multiple things such as Microsoft's Fixit tool, changing the windows update settings and to no avail. I believe the following log from the event viewer is the culprit, and hope someone with a little more knowledge than me can decipher and lend me a hand. I'm trying to avoid a refresh/reinstall at all costs, so if you can help me out, I appreciate it a lot! :)

Log Name: Application
Source: Windows Error Reporting
Date: 07/06/2015 19:14:00
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HP
Description:
Fault bucket 94683574174, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0


Problem signature:
P1: updatemanager.exe
P2: 1.0.0.0
P3: 54df961f
P4: System
P5: 2.0.0.0
P6: 53a12097
P7: 1fc1
P8: 1c8
P9: System.Net.WebException
P10:


Attached files:
C:\Users\user\AppData\Local\Temp\WEREAEF.tmp.WERInternalMetadata.xml


These files may be available here:
C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_updatemanager.ex_407d993e8821f8207e133ed4eb9e96e514617ef3_00000000_42a0eddd


Analysis symbol:
Rechecking for solution: 0
Report ID: f7d38cb2-0d40-11e5-be8d-84349772d3bb
Report Status: 0
Hashed bucket: 571a174207cb0c8600a3bcfecbba0e33
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-06-07T18:14:00.000000000Z" />
<EventRecordID>27170</EventRecordID>
<Channel>Application</Channel>
<Computer>HP</Computer>
<Security />
</System>
<EventData>
<Data>94683574174</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>updatemanager.exe</Data>
<Data>1.0.0.0</Data>
<Data>54df961f</Data>
<Data>System</Data>
<Data>2.0.0.0</Data>
<Data>53a12097</Data>
<Data>1fc1</Data>
<Data>1c8</Data>
<Data>System.Net.WebException</Data>
<Data>
</Data>
<Data>
C:\Users\user\AppData\Local\Temp\WEREAEF.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_updatemanager.ex_407d993e8821f8207e133ed4eb9e96e514617ef3_00000000_42a0eddd</Data>
<Data>
</Data>
<Data>0</Data>
<Data>f7d38cb2-0d40-11e5-be8d-84349772d3bb</Data>
<Data>0</Data>
<Data>571a174207cb0c8600a3bcfecbba0e33</Data>
</EventData>
</Event>
 

My Computer

System One

  • OS
    Windows 8.1
Have you tried any diagnostic/repair tools such as?

Sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth
@ Adm Command Prompt.

Also I would try Manually Starting Maintenance from Action Center.

In addition, any reference to Metadata could indicate another issue
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
So I just ran SFC /scannow and it returned the following notice:

"Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios."

The log I cannot understand, and is 100mb of content. Is there something specific I can search for in the log?

Also, I'm not that familiar with DISM, could you provide a link that explains how to use it to search for issues? However, even from SFC, it does appear that I have corrupted files somewhere.
 

My Computer

System One

  • OS
    Windows 8.1
Also, I'm not that familiar with DISM, could you provide a link that explains how to use it to search for issues? However, even from SFC, it does appear that I have corrupted files somewhere.
From Adm Cmd Prompt

Dism /Online /Cleanup-Image /RestoreHealth

This could take a while, may appear stuck at 20% for a long time. Upon completion if it indicates that repairs were successful run sfc /scannow again.

Here is a link to a good tutorial regarding the DISM function

http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

In your CBS Log see if you have anything that resembles this.

amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\telemetry.ASM-WindowsDefault.json
amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\utc.app.json

A particular Windows Update (KB3022345) has been causing these kind of errors an many machines.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
I located the following in the CBS Log which appears to resemble the strings you mentioned, and I'm still running the DISM tool (will update with results when it's finished).

2015-06-07 22:33:53, Info CSI 000004aa [SR] Beginning Verify and Repair transaction

2015-06-07 22:33:56, Info CSI 000004ab Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json do not match actual file [l:24{12}]"utc.app.json" : Found: {l:32 b:hxHfXj427JxbVLpmOJKBMMwJ3nfvwV57qrOPwblWU6s=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}

2015-06-07 22:33:56, Info CSI 000004ac [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-06-07 22:33:56, Info CSI 000004ad Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" : Found: {l:32 b:ewqKAfbynjYYydMUQp6doJzNNd9Ky8BP586gvniMKt4=} Expected: {l:32 b:EeQJzlVPvq9GNIcA2FEwrOjEeuDam1G+ol3x61gKasQ=}

2015-06-07 22:33:56, Info CSI 000004ae [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-06-07 22:33:58, Info CSI 000004af Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json do not match actual file [l:24{12}]"utc.app.json" : Found: {l:32 b:hxHfXj427JxbVLpmOJKBMMwJ3nfvwV57qrOPwblWU6s=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}

2015-06-07 22:33:58, Info CSI 000004b0 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-06-07 22:33:58, Info CSI 000004b1 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"

2015-06-07 22:33:58, Info CSI 000004b2 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" : Found: {l:32 b:ewqKAfbynjYYydMUQp6doJzNNd9Ky8BP586gvniMKt4=} Expected: {l:32 b:EeQJzlVPvq9GNIcA2FEwrOjEeuDam1G+ol3x61gKasQ=}

2015-06-07 22:33:58, Info CSI 000004b3 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-06-07 22:33:58, Info CSI 000004b4 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"

2015-06-07 22:33:58, Info CSI 000004b5 Ignoring duplicate ownership for directory [l:92{46}]"\??\C:\ProgramData\Microsoft\Diagnosis\ETLLogs" in component Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 

My Computer

System One

  • OS
    Windows 8.1
The DISM tool returned:

"Error: 0x800f0906
The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
http://go.microsoft.com/fwlink/?LinkId=243077"
 

My Computer

System One

  • OS
    Windows 8.1
The DISM tool returned:

"Error: 0x800f0906
The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
http://go.microsoft.com/fwlink/?LinkId=243077"
Check your Installed Updates and see if you have Update KB3022345 installed.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
Check your Installed Updates and see if you have Update KB3022345 installed.

Will do, will update in a second.

Edit: Okay, I found that specific update. I assumed you were going to recommend uninstalling it, so I am going to go ahead and do that and restart to see if it has any effect.
 

My Computer

System One

  • OS
    Windows 8.1
This MAY help.
Turn WMI service on & set it to automatic---

screenshot_272.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Uninstalling the specific update did not eliminate the problem. Do I have to do some sort of clean up afterwards?

This MAY help.


Just gave it a shot, will see if the error keeps popping up!
 

My Computer

System One

  • OS
    Windows 8.1
Hi guys, sorry for the delay, got very busy and haven't been on my laptop.

Suffice to say that neither of those solutions have solved my issue. Any more ideas?
 

My Computer

System One

  • OS
    Windows 8.1
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