I think the installation may be pirated - Advice Please

indrid

New Member
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6
I purchased a brand new ASUS T200TA Transformer Book around 4 months ago and it came with a pre installed and activated copy of Windows 8.1 32Bit .

The touch screen stopped working so I took it into an authorized ASUS service center for a repair under warranty , to day when I went to pick up the repaired T200TA I was told that the main board had been replaced , on checking it was now working 100% , I then saw that instead of the original Windows 8.1 32Bit OS , the machine now had Windows 8.1 Pro installed on it , and it said that it was not activated . I told the service receptionist that the OS needs to be activated and it was not the original OS that was originally installed when I purchased the machine . I was told to leave the machine with them and to go back one hour later and every thing would be fine .


On returning I was told that the service center had to now keep the T200TA for a further week . When I originally left the TA200TA for repair several weeks ago , they did not ask for the charger unit and I'm sure the machine was sent away some where for repair , this time they did ask me to leave the charger unit , which makes me think that the engineer on site will some how either replace the OS or try to activate the new Windows 8.1 Pro version .


I have a feeling that after the repair the Windows 8.1 Pro that had been installed was in fact a pirate copy , thats why it was not activated .

So as I live in the OS software pirate capital of the world ( Thailand ) I'm wondering when I do finally get to again pickup the repaired T200TA , how can I fully check to see if the Windows 8.1 Version is really genuine or not , there is no nearby internet connection I can use .

Customer satisfaction is not on the priority list here , so I need to go prepared .


Thanks
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Asus Transformer Book T200
They may have just installed the wrong version, and now have to reinstall the correct version. The OEM Product code is embedded in the BIOS. It looks like its a 8.1 key (the non Pro version). They installed Pro which rejected the OEM key. They likely installed the wrong factory image. If they install the matching version to what was installed by ASUS it should read the embedded code and activate automatically. Just double check what version is installed and if its activated when you pick it up. If you don't like what you see contact ASUS and tell them about your concerns.

EDIT: If it shows as not activated ask to connect to the internet in the shop and activate before you accept it.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
If they changed the MOBO - the replacement board may not have an embedded product key... Or they installed the wrong OS version (Pro)
I would think they will need to provide you with a new product key, that will activate..

I would request a restore DVD and product key -
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
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