I have a Sony Vaio laptop running Windows 8.1. I am not sure which version of 8.1 I have.
At the end of the day yesterday, I went to shut my machine down, and in place of the normal shutdown icon there was a message saying something like "Install updates and shutdown." I clicked on this option and walked away.
This morning I came in and started up my computer. A blue screen appeared with the message "Working on Updates, XX% complete, Don't turn off your computer." The percent indicator incremented from 0% to 100% and seemed to get stuck there.
I went on Google and looked for a solution to this problem, and found an article that said to wait for three hours and if it is still stuck on that screen, turn the machine off and restart it. After three hours that screen was still showing so I restarted the machine.
After restarting the machine, I got a message saying "Getting Windows ready, Don't turn off your computer." After a few minutes, the screen returns to the same blue screen with the message "Working on Updates, 100% complete, Don't turn off your computer."
I have tried restarting the machine several times and each time I get the same result. This started at 7:00 this morning and it is now 3:30 pm so it has been over 8 hours that it has been stuck on this screen.
Do you have any suggestions as to what I can do to solve this problem?