Update failure - KB3001652

arachnaut

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Power User
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Location
Sunnyvale, CA USA
Twice I tried to run this update and it ran forever (well, many minutes).
I found it may be downloaded from the download center under "Visual Studio 2010 Tools for Office Runtime".

When that runs I see the following error. What system policy might that be?

OS Version = 6.2.9200, Platform 2
OS Description = Future OS - x64

CommandLine = "J:\Downloads\vstor_redist\Setup.exe"
TimeZone = Pacific Standard Time
Initial LCID = 1033


Using Simultaneous Download and Install mechanism


Operation: Installing

Package Name = Microsoft Visual Studio Tools for Office Runtime 2010 Setup
Package Version = 10.0.50903

User Experience Data Collection Policy: UserControlled




Number of applicable items: 6




Final Result: Installation failed with error code: (0x80070659), "This installation is forbidden by system policy. Contact your system administrator. " (Elapsed time: 0 00:00:16).


 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency
I had an issue with that update today as well, on a Surface Pro 3. The download hung for an hour, so after cancelling and restarting the system, it hung when trying to install the update on boot.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770K
    Motherboard
    Gigabyte GA-Z77-UD3H
    Memory
    16 GB Patriot Viper 3 DDR3-1600
    Graphics Card(s)
    Nvidia 470 GTX
    Sound Card
    Onboard
    Hard Drives
    Crucial M4 256 GB, WD WD20EFRX 2 TB
    PSU
    OCZ 700W
    Case
    Corsair 300R
    Cooling
    Cooler Master Hyper 212 Evo
Same here, have Office 2010 64-bit installed and update just hangs indefinitely. If you click to 'Stop Installation', button just greys out and carries on hanging.

KB3001652-Failure.jpg
 

My Computer

System One

  • OS
    Win 8 64-bit
Ditto again. While they're at it, perhaps they could fix the problem of having to go back into Windows Update, after updating, to update again. Seems like such a simple thing (ask Apple) - I swear MS stands for Monkey Sh_t (for brains, that is) rather than MicroSoft...
 

My Computer

System One

  • OS
    WindowsForWorkgroups3.11
I had an issue with that update today as well, on a Surface Pro 3. The download hung for an hour, so after cancelling and restarting the system, it hung when trying to install the update on boot.
When shutting down or starting up again? Mine hung on the shutdown phase so luckily I was able to power off, restart and not select it.

See last paragraph, this update has already been pulled by MS...

Microsoft's Patch Tuesday release leaves one big vulnerability unpatched | ZDNet
Still being offered to me... Seems quite common First Responders: KB3001652 Hangs Computers, Never Finishes Installation | Security content from Windows IT Pro
 

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
Hung on shutdown for I don't know how long. Forced shutdown and rebooted, went through the same drill. Started to do it again then I remembered Einstein's definition of insanity, so I deselected it, shut down normally, but on that reboot I received a message that one update was being installed, however the ones I manually selected (11, I think.) were all installed with the suspect showing as failed. That's when I received the ZDNetgram about MS pulling it. Is it me, or have they been getting steadily and rapidly worse on the update front?
 

My Computer

System One

  • OS
    WindowsForWorkgroups3.11
Is it me, or have they been getting steadily and rapidly worse on the update front?

Reminds me of Forrest Gump:

"like a box of chocolates. You never know what you're gonna get."
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
Yep, but begs the question, Linux will run on a machine for years and not leak resources all over the floor and down the stairs and elevator shaft (so I've read), but Windows...
 

My Computer

System One

  • OS
    WindowsForWorkgroups3.11
I managed to terminate the update by stopping the vcredist.exe service in Task Manager. Windows update continued installing the rest of the selected updates succesfully. Luckily for me, I selected updates that didn't need a restart so a hang was fortunately prevented for me.

However, I read that by cancelling the concerning update there are 2 folders left in de C drive. Could someone please tell me which 2 folders they are and if it's safe to remove them or not?
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630
I managed to terminate the update by stopping the vcredist.exe service in Task Manager. Windows update continued installing the rest of the selected updates succesfully. Luckily for me, I selected updates that didn't need a restart so a hang was fortunately prevented for me.

However, I read that by cancelling the concerning update there are 2 folders left in de C drive. Could someone please tell me which 2 folders they are and if it's safe to remove them or not?

Well, in my case it was on the S: drive. I think it looks for the drive with the most free space and extracts everything into a folder there.

The folders are on the root of the drive and have long random names like "a2978dhi9w8127129108".

Inside you'll see a bunch of files and folders and stuff like vcredist..., 1033, and other code page resources, etc.

You might need to take ownership of the folder.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630
Root directory, look for the date and time, names are lengthy, randomly named, guys. Should be able to zoom enough to get the idea, it's the three highlighted folders...

Printscreen.jpg
 

My Computer

System One

  • OS
    WindowsForWorkgroups3.11
Looks like they pulled it because i just started doing updates on my win 8.1 and this update is not there on any of my machines
 

My Computer

System One

  • OS
    4 Windows 7 Pro Sp1- 4 Win 8 Pro, 1- xp pro sp3
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Optiplex 390, 380, 3 Vostro Laptops (7 computers in all)
    CPU
    desktop/laptop
    Memory
    4gigs
    Graphics Card(s)
    atm randioum
    Hard Drives
    350,250
Root directory, look for the date and time, names are lengthy, randomly named, guys. Should be able to zoom enough to get the idea, it's the three highlighted folders...

View attachment 57823

Thanks a lot for your effort. I seem to have only 1 randomly named folder in the C: directory with the date I tried installing the update on. Perhaps there were 3 updates left in your case when you cancelled the whole thing which led to 3 leftover folders?
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630
Yesterday the update was pulled.

It did go away from my Windows Update list. but today it re-appeared.

I tried to update it again and this time got the following error:

Installation Failure:
Windows failed to install the following update with error 0x80070643:
Update for Microsoft Visual Studio 2010 Tools for Office Runtime (KB3001652).

Apparently this is due to not having sufficient permissions to do something...

...Hard to imagine that Windows Update does not have sufficient permissions to update Windows.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency
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