Windows not activated on a new laptop?

Tin123

New Member
Messages
3
Hello, I purchased a HP Pavillionx360 just yesterday from Bestbuy, I set it up and shut it off right after. A few mins ago , when I turned it on it's asking me to activate Windows, it says the product key is being used on another pc, error code: 0xC004C008. I have no idea about the product key whatsoever. I bought a laptop about two years ago and its windows was already activated, but this one...it's asking me for it. I have no idea what to do, I didn't receive any product key. Please help. :confused::confused::confused:
 

My Computer

System One

  • OS
    64-bit

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
Please see here:

http://www.eightforums.com/windows-...3-please-read-activation-troubleshooting.html

... If this PC is under warranty the retailer should fix it anyway.

(BTW are all Bestbuy PC's new? Just wondering if that may have an RMA'd mobo which the OEM will not update with a key but rather provide one separately - but just thinking aloud though, as I've seen a few of these)
Hey man, thanks for taking a look. Like I mentioned, I ordered it online from BestBuy thinking it was new but now that this is happening, well its probably not. I haven't installed any software whatsoever, not even browser. It's really frustrating me that this product key is being used on another PC, which is what it says. Should I just run to the nearest BestBuy and return it? This is what I got after I ran the scan you provided:
Diagnostic Report

-----------------------------------------

Windows Validation Data-->

ToolVersion: 6.3.9600.16384

LicensingStatus: In Notification

LicensingStatusReason: 0xC004F009

LocalGenuineState: Invalid license

LocalGenuineResultP: 0

LastOnlineGenuineResult:

GraceTimeMinutes: 0

TotalGraceDays: 0

ValidityExpiration:

ActivePartialProductKey: YWP43

ActiveProductKeyPid2:

OSVersion: 6.3.9600.2.00010300.0.0.101

ProductName: Windows 8.1

ProcessorArchitecture: x64

EditionId: Core

BuildLab: 9600.winblue_gdr.131030-1505

TimeZone: Pacific Standard Time(GMT-07:00)

ActiveSkuId: c7c00280-b24d-4e82-89ca-4f1288eb1d9e

ActiveSkuDescription: Windows(R) Operating System, OEM_DM channel

ProductUniquenessGroups:

ActiveProductKeyPKeyId:

ActiveProductKeyPidEx: 06401-02586-013-032253-02-1033-9600.0000-2362014

ActiveProductKeyChannel: OEM:DM

ActiveVolumeCustomerPid:

OfflineInstallationId:

DomainJoined: false

ComputerSid: S-1-5-21-2922679241-1140665268-2730393012

ProductLCID: 1033

UserLCID: 1033

SystemLCID: 1033

CodeSigning: SIGNED_INFO_PRS_SIGNED

ServiceAvailable: true

OemMarkerVersion:

OemId:

OemTableId:

Manufacturer: Hewlett-Packard

Model: HP Pavilion 11 x360 PC

InstallDate: 20141016000608.000000-420


Health Check Data-->

Result: PASS

TamperedItems:


Genuine Authorization Data-->

ServerProps: 0xc004f200


 

Activation Diagnostic Tool for Windows 8.x

Created by Superfly for EightForums
 

My Computer

System One

  • OS
    64-bit
If you just bought the computer from Best Buy you should be talking to them to fix or replace the computer. I can see this happening if you got an "Open Box" unit but not brand new. What else is going to happen.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Yes, all checks out except the key... if you run a command prompt as admin with this:

slmgr.vbs -ato

..and you still get the error, unfortunately the key is a dud.

Then I agree, best would be to take it up with Bestbuy.

(Just an aside and not pointed at the OP but as a heads up to all... never purchase a demo product, some unscrupulous people will use our Showkey script on those to steal the embedded key - be careful.)
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
right click on start icon lower left corner ,go to system and check the activation status there .maybe option to reactivate
or a call to Microsoft to do the activation with you may work in a case like this .
go to command prompt and type in slui.exe 4 ,pick your location and a phone number will appear ,call it for assistance .

same as for win7
Activate Windows 7 by Phone - Windows 7 Help Forums
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
right click on start icon lower left corner ,go to system and check the activation status there .maybe option to reactivate
or a call to Microsoft to do the activation with you may work in a case like this .
go to command prompt and type in slui.exe 4 ,pick your location and a phone number will appear ,call it for assistance .

same as for win7
Activate Windows 7 by Phone - Windows 7 Help Forums

Thanx Jacks, that is an option - just remember activation in Windows 7 was perpetual, in Windows 8 online checks are done regularly and it could de-activate an offline activation.

Don't mean to be pessimistic, just think a new PC should activate normally, and Bestbuy should provide a proper solution.
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
Just for info, I installed 8.1 over 7 on my laptop, during installation it asked me to 'activate' so I did. Then I got a message -activation successful - and it continued. I think the dud key might be the problem as I also have a dud key but with Media Center, it wont let me download it but thats another thread.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT
Thank you all for dropping by and giving feedbacks, they're greatly appreciated. I'm sorry I took a while to reply, I had way too much going on in my hands. I went to a Bestbuy and simply asked for an exchange for the same model, they didn't ask me a single thing. Might be because they're the ones at fault. I got my laptop, everything's fine now. Thank you all again. :)
 

My Computer

System One

  • OS
    64-bit
Thank you all for dropping by and giving feedbacks, they're greatly appreciated. I'm sorry I took a while to reply, I had way too much going on in my hands. I went to a Bestbuy and simply asked for an exchange for the same model, they didn't ask me a single thing. Might be because they're the ones at fault. I got my laptop, everything's fine now. Thank you all again. :)

Thanx for reporting back, that's excellent news, and kudos to Bestbuy for fixing their 'mistake'.
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
excellent news, good one
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT
good news ,now lets hope Best Buy doesn't reload windows and sell it as new ,like Future Shop does here in Canada, they tried it with me
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
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