Unable to install 4 windows updates error code 80073712

altus

New Member
Messages
4
Hi All

since a few days, my PC won't install 4 windows updates:
KB2993651
KB2962409
KB2975719
KB2990967

I investigated a bit on my side, and the last sucessful update was in june this year, i have the error code 0x80073712 since the 25/09/2014 in the events journal
When I found out about the issue yesterday, i tried:
1. WindowsUpdateDiagnostic.diagcab which fixes issues, but then windows update still raises the same error code
2. after reading thread from Chuckylena i also tried the command "DISM.exe /Online /Cleanup-image /RestoreHealth" but the error below is raised (my system is in french)
Code:
C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth
Outil Gestion et maintenance des images de déploiement
Version : 6.3.9600.17031
Version de l'image : 6.3.9600.17031
[==========================100.0%==========================]
Erreur : 14098
Le magasin de composants a été endommagé.
Le fichier journal DISM se trouve à l'emplacement C:\Windows\Logs\DISM\dism.log

I'm attaching the dism log :
https://www.dropbox.com/s/1nnmjn5aa8tevl3/dism.log?dl=0

If someone could kindly have a look I'd appreciate it
:)

 

My Computer

System One

  • OS
    windows 8.1 pro
Did you run this first

Use the System File Checker tool to repair damaged Windows files. To do this, follow these steps:
  1. Open an elevated command prompt.
  2. Run the "sfc /scannow" command.
  3. Try to install update again.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Salut Altus

Run the DISM command twice and see if the same error message appears.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Did you run this first

Use the System File Checker tool to repair damaged Windows files. To do this, follow these steps:
  1. Open an elevated command prompt.
  2. Run the "sfc /scannow" command.
  3. Try to install update again.

Hi Jds

I've executed sfc and it returns an error message (saying it couldn't complete the operation)

Code:
C:\Windows\system32>sfc /scannow

Début de l'analyse du système. Cette opération peut nécessiter un certain temps.


La protection des ressources Windows n'a pas réussi à effectuer l'opération dema
ndée.

I think the sfc log is the cbs log ?
I've put it on my dropbox: https://www.dropbox.com/s/gtrerbk69dikvcg/CBS.log?dl=0
 

My Computer

System One

  • OS
    windows 8.1 pro
Salut Altus

Run the DISM command twice and see if the same error message appears.

Salut Nuccii, ça va ? ;)
I've re-run twice dism but the same 14098 error is raised...
New dism log : https://www.dropbox.com/s/kpheeuucppx9ttx/dism_twice.log?dl=0


PS: I've run a chkdsk on my c: drive before trying sfc & dism :sarc:

PS2: after running all of the above, I tried to install only KB2990967 (56Ko) but it failed again with error 80073712

PS3 : I also noticed that a during and after my attempt to install windows updates, there is a process using lots of CPU time : "windows modules installer worker"
 

My Computer

System One

  • OS
    windows 8.1 pro

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Run it this way ?

From the elevated command prompt, type chkdsk c: /f /r
again from the elevated command prompt, type: dism /online /cleanup-image /restorehealth
then run: sfc /scannow
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
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