I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.
He's been having issues updating it for sometime and when he called me he was having a "Windows update needs your help. Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.
I managed to stop that by disabling automatic updates.
When I attempted a manual update I got the message
Windows could not search for new updates: Error Found Code 80070BC9
Other times it would say it needed to be restarted and would go into a restart loop that was generally
Restart one - no message
Restart two - configuring updates - 33%, 67%, 100%
Restart three - failed to configure updates - reverting - restarting
Then would go to the normal login screen
I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart
DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Win8 install disk but then failed and needed a restart to undo the changes.
I also tried a repair and a restore of the current Windows installation but got: Error Code: 80070490 both times
I'm really not sure what to try next, the laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?
Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
Motherboard
Gigabyte GA-X99-UD3
Memory
G.Skill 16GB Quad Channel DDR4-2400MHZ
Graphics Card(s)
EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
Sound Card
Creative Sound Blaster ZxR 5.1
Monitor(s) Displays
ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
Screen Resolution
1920x1200 16:10
Hard Drives
SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
PSU
EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
Case
AZZA Cosmas Black Gaming Case
Cooling
Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
Keyboard
Logitech K800 Illumiated Wireless Keyboard
Mouse
Logitech M570 Wireless Trackball
Internet Speed
84mbps /94mbps
Browser
Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
Antivirus
Norton Security 2015
Other Info
Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Also try run a CHKDSK, type chkdsk c: /f /r then DISM, type dism /online /cleanup-image /restorehealth , then a SFC. That order as ADMIN. command Prompt.
Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
Motherboard
Gigabyte GA-X99-UD3
Memory
G.Skill 16GB Quad Channel DDR4-2400MHZ
Graphics Card(s)
EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
Sound Card
Creative Sound Blaster ZxR 5.1
Monitor(s) Displays
ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
Screen Resolution
1920x1200 16:10
Hard Drives
SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
PSU
EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
Case
AZZA Cosmas Black Gaming Case
Cooling
Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
Keyboard
Logitech K800 Illumiated Wireless Keyboard
Mouse
Logitech M570 Wireless Trackball
Internet Speed
84mbps /94mbps
Browser
Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
Antivirus
Norton Security 2015
Other Info
Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
Motherboard
Gigabyte GA-X99-UD3
Memory
G.Skill 16GB Quad Channel DDR4-2400MHZ
Graphics Card(s)
EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
Sound Card
Creative Sound Blaster ZxR 5.1
Monitor(s) Displays
ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
Screen Resolution
1920x1200 16:10
Hard Drives
SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
PSU
EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
Case
AZZA Cosmas Black Gaming Case
Cooling
Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
Keyboard
Logitech K800 Illumiated Wireless Keyboard
Mouse
Logitech M570 Wireless Trackball
Internet Speed
84mbps /94mbps
Browser
Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
Antivirus
Norton Security 2015
Other Info
Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
Motherboard
Gigabyte GA-X99-UD3
Memory
G.Skill 16GB Quad Channel DDR4-2400MHZ
Graphics Card(s)
EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
Sound Card
Creative Sound Blaster ZxR 5.1
Monitor(s) Displays
ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
Screen Resolution
1920x1200 16:10
Hard Drives
SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
PSU
EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
Case
AZZA Cosmas Black Gaming Case
Cooling
Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
Keyboard
Logitech K800 Illumiated Wireless Keyboard
Mouse
Logitech M570 Wireless Trackball
Internet Speed
84mbps /94mbps
Browser
Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
Antivirus
Norton Security 2015
Other Info
Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
Motherboard
Gigabyte GA-X99-UD3
Memory
G.Skill 16GB Quad Channel DDR4-2400MHZ
Graphics Card(s)
EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
Sound Card
Creative Sound Blaster ZxR 5.1
Monitor(s) Displays
ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
Screen Resolution
1920x1200 16:10
Hard Drives
SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
PSU
EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
Case
AZZA Cosmas Black Gaming Case
Cooling
Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
Keyboard
Logitech K800 Illumiated Wireless Keyboard
Mouse
Logitech M570 Wireless Trackball
Internet Speed
84mbps /94mbps
Browser
Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
Antivirus
Norton Security 2015
Other Info
Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Sorry realized you said, no installation media with this Laptop, may need to boot to the recovery partition, try it there, repair or reinstall from recovery. Usually F8 or F9 at bootup, get you into it. Can't use someone else is install media.
Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
Motherboard
Gigabyte GA-X99-UD3
Memory
G.Skill 16GB Quad Channel DDR4-2400MHZ
Graphics Card(s)
EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
Sound Card
Creative Sound Blaster ZxR 5.1
Monitor(s) Displays
ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
Screen Resolution
1920x1200 16:10
Hard Drives
SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
PSU
EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
Case
AZZA Cosmas Black Gaming Case
Cooling
Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
Keyboard
Logitech K800 Illumiated Wireless Keyboard
Mouse
Logitech M570 Wireless Trackball
Internet Speed
84mbps /94mbps
Browser
Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
Antivirus
Norton Security 2015
Other Info
Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
I couldn't find any way to boot from the recovery partition (there were no options in bios to select another partition), so I created a recovery USB stick from the Dell Recovery and Backup app and reinstalled W8 from scratch (I didn't know tht app existed when I started this thread) Seems to updating fine now.
Well that is another way. As said usually F9 or F8 at bootup to get you to a recovery partition, this partition is hidden.
This was a last resort, to just do over the install, glad it worked out. Your welcome.
Do yourself a favor, make a system restore point now that you know everything is working well.
Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
Motherboard
Gigabyte GA-X99-UD3
Memory
G.Skill 16GB Quad Channel DDR4-2400MHZ
Graphics Card(s)
EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
Sound Card
Creative Sound Blaster ZxR 5.1
Monitor(s) Displays
ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
Screen Resolution
1920x1200 16:10
Hard Drives
SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
PSU
EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
Case
AZZA Cosmas Black Gaming Case
Cooling
Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
Keyboard
Logitech K800 Illumiated Wireless Keyboard
Mouse
Logitech M570 Wireless Trackball
Internet Speed
84mbps /94mbps
Browser
Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
Antivirus
Norton Security 2015
Other Info
Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
From what I've read, F8 works fine with Windows 7 but with Windows 8, Dell recommends using the Troubleshooting option from Dell Backup and Recovery which wouldn't work for me. I guess maybe there is a way to re-enable the F8 setting?
Will definitely be creating a restore point for him!
Your welcome!!
In other post you said that was the way you did the recovery through the Dell Backup and Recovery, now saying would not work.
For one i did not know this laptop came with Windows 7 and you Upgraded to Windows 8. Possibly if there was a recovery partition you wiped it out on install of Windows 8. Most cases F8 should remain or Dell might have a fix for that listed on there site.
I am not sure exactly if there was a recovery partition or not, seems may have been. No way re enable if something was wiped on drive, that way for me with my system originally with Windows 7, but i purposely removed my partition to get back the space knowing i was not going back to Win7.
Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
Motherboard
Gigabyte GA-X99-UD3
Memory
G.Skill 16GB Quad Channel DDR4-2400MHZ
Graphics Card(s)
EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
Sound Card
Creative Sound Blaster ZxR 5.1
Monitor(s) Displays
ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
Screen Resolution
1920x1200 16:10
Hard Drives
SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
PSU
EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
Case
AZZA Cosmas Black Gaming Case
Cooling
Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
Keyboard
Logitech K800 Illumiated Wireless Keyboard
Mouse
Logitech M570 Wireless Trackball
Internet Speed
84mbps /94mbps
Browser
Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
Antivirus
Norton Security 2015
Other Info
Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Hey, sorry I think I was a bit vague and should clarify a couple of things...
The laptop I was fixing came with Windows 8 installed, I just read in another forum that pressing F8 at startup only worked on Windows 7 installed laptops (the answer was from someone at Dell).
As far as Backup and Recovery, the troubleshooting option from Dell's Backup and Recovery app wouldn't work for me - that's where you hold down shift and click restart and get the option to restore or recover your install when you restart. I got a 80070BC9 error code whenever I tried that.
What did work was using Backup and Recovery to create a USB stick with windows 8 and the drivers for the laptop and to reinstall everything from scratch.