Windows 8 and 8.1 Forums

Dell laptop - Product id not available

  1. #1

    Posts : 9
    Windows 8

    Dell laptop - Product id not available

    Really struggling with this - hope someone can help.

    A friend's Dell was not accepting updates - I think he had done a 'refresh' as he had not lost any files.

    I've now done a full Windows 8 reset / reinstall from within Windows thinking it will sort it. However it still has the same issue. Within System - Windows activation - Product ID: not available

    Within PC Setting - Activation - Activation error description not found.

    Then because of this the software protection service will not start. Updates won't install etc.

    The showkey script I found on this forum says 'OEM Key: Key not found'

    There is no key on the machine - I presume it should be found by Windows from the bios but this doesn't see to be happening.

    Any thoughts would be appreciated.

      My System SpecsSystem Spec

  2. #2

    Posts : 9
    Windows 8

    Diagnostic Report
    Windows Validation Data-->
    ToolVersion: 6.2.9200.16384
    LicensingStatus: Unlicenced
    LicensingStatusReason: 0xC004F014
    LocalGenuineState: The license is valid
    LocalGenuineResultP: 0
    GraceTimeMinutes: 0
    TotalGraceDays: 0
    ActivePartialProductKey: 4RDHT
    ActiveProductKeyPid2: 00179-60470-03504-AAOEM
    OSVersion: 6.2.9200.2.00010300.0.0.101
    ProductName: Windows 8
    ProcessorArchitecture: x64
    EditionId: Core
    BuildLab: 9200.win8_gdr.120926-1855
    TimeZone: GMT Standard Time(GMT+01:00)
    ActiveProductKeyPidEx: 05426-01796-047-003504-02-1033-9200.0000-0142013
    ActiveProductKeyChannel: OEMM
    DomainJoined: false
    ComputerSid: S-1-5-21-3944701357-1908872862-1273979803
    ProductLCID: 1033
    UserLCID: 2057
    SystemLCID: 1033
    ServiceAvailable: false
    OemMarkerVersion: 0x00020001
    OemId: DELL
    OemTableId: CL09
    Manufacturer: Dell Inc.
    Model: Inspiron 3521
    InstallDate: 20140828004101.000000+060
    Health Check Data-->
    Result: PASS
    Genuine Authorization Data-->
    ServerProps: 0xc0000022

    Activation Diagnostic Tool for Windows 8.x
    Created by Superfly for EightForums
      My System SpecsSystem Spec

  3. #3

    I don't know if doing whatever you did corrupted the Dell PC Restore (factory restore) or not, but Dell has a recovery partition accessed by F8 at Power On. This will allow restoring the PC to the original factory condition, and no discs are needed. You shouldn't need any Product Key either.

    How to Easily Restore a Dell PC to Factory Settings | Tech Channel - RadioShack
      My System SpecsSystem Spec

  4. #4

    Posts : 9
    Windows 8

    F8 isn't an option within Windows 8 - is it?

    However the Dell System Recovery is there - so that would seem to be the next step - good suggestion!
      My System SpecsSystem Spec

  5. #5

    Your product key seems fine - software licencing just can't find it..

    Try the following in command prompt as admin

    slmgr.vbs /ato

    (note the space)
      My System SpecsSystem Spec

  6. #6

    Posts : 9
    Windows 8

    Quote Originally Posted by Superfly View Post
    Your product key seems fine - software licencing just can't find it..

    Try the following in command prompt as admin

    slmgr.vbs /ato

    (note the space)
    Error 0x80070426 - Windows activation - the service has not been started.
      My System SpecsSystem Spec

  7. #7

    Select Run type services.msc

    Scroll to Software Protection

    See if you can start the service.
      My System SpecsSystem Spec

  8. #8

    Posts : 9
    Windows 8

    Software Protection service?

    Windows could not start ... Error 5: Access is denied.
      My System SpecsSystem Spec

  9. #9

    That's what I feared...

    The licencing files/permissions got corrupted - I haven't found a fail-safe method to fix this other than from a restore point prior.
    As fireberd suggested the best would be a clean install ... some have reported success with a start-up repair but I can't vouch for that.

    You could try sfc /scannow and

    Dism /Online /Cleanup-Image /RestoreHealth
      My System SpecsSystem Spec

  10. #10

    Posts : 9
    Windows 8

    I ran sfc earlier but it found no issues.

    I think I'll go for the Dell recovery. My earlier reinstall was from within Windows ... something must be wrong with this install.

    I'll let you know how it goes. Many thanks for the assistance.
      My System SpecsSystem Spec

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