Windows 8 and 8.1 Forums

Unable to install windows updates or MSI files

  1. #1

    Posts : 1
    windows 8.1

    Unable to install windows updates or MSI files

    So some background. I had issues with being able to install ANYTHING from an MSI file. Then I wasn't able to install any updates from Windows Update. I then reinstalled Windows, and am now facing the same issue after a few days. I would rather not reinstall yet again.

    I tried doing System Restore, but it just hangs. Windows Installer hangs on "preparing to install".

    Any advice?

      My System SpecsSystem Spec

  2. #2

    Posts : 333
    Windows Server 2012 R2 / 8.1

    Hey pendragoon87,

    Can you please screenshot what happens when you try and install a windows update and a msi file for us to be able to have a more granular description of what is going wrong for you.

    Please can you download the Windows update troubleshooter:

    Windows Update Troubleshooter: Windows Update not working?

    After try this:
    please can bring up after an elevated command prompt after you have restarted your computer.

    Press + X
    Press + A

    at the command prompt can you type the following and press enter:

    SFC /Scannow

    After this is done which is going to take a few minutes please screenshot results.

    After the screenshot restart and try windows updates again.

      My System SpecsSystem Spec

Unable to install windows updates or MSI files

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