Windows 8 and 8.1 Forums

Pb with KB2904440: Mediaplayer pb & cannot remove patch

  1. #1

    Posts : 1

    Pb with KB2904440: Mediaplayer pb & cannot remove patch

    The day this patch was available, I installed it, even though it was not tagged as important, together with some other patches.
    After that, Mediaplayer was not generating any sound through my sound card. After a lot of search (deinstalling and reinstalling my sound card), I decided to remove the patches one after the other. I could do it for all of them but patch KB2904440 without improving Mediaplayer.
    I was not able to remove patch KB2904440 as the option for removing was grey. I had to go to the previous restore point and even there I got an error message saying that it was not able to restore correctly.
    But after reboot I had a message on the desktop saying it had been restored to a point which was older to the one I had selected. After that my Mediaplayer worked again and I could install again the other patches.
    Now this KB2904440 patch is considered as important and I am afraid of installing it again.
    I saw on the WEB that some other people had problems removing it but with no follow up to their thread . Have you experienced problems with this patch?
    Thank you

      My System SpecsSystem Spec

  2. #2

    Posts : 1,360
    Windows 8.1 Enterprise

    This is a know problem from Microsoft. To resolve this issue do the folowing..

    Step 1) Open an elevated Command Prompt > Type: Dism /Online /Cleanup-Image /StartComponentCleanup > Press enter

    Step 2) Open an elevated Command Prompt > Type: Dism /Online /Cleanup-Image /RestoreHealth > Press enter

    Step 3) Open an elevated Command Prompt > Type: SFC /Scannow > Press enter

    Step 4) Reboot the computer.

    Download the Patch and try to install.

    Link: (32bit)

    Link: (64bit)
      My System SpecsSystem Spec

Pb with KB2904440: Mediaplayer pb & cannot remove patch

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