Update stuck... 12 hours now!

azradgirl

Member
Member
Messages
12
Location
Phoenix
I was seeing some threads about this but it was not clear how to stop it. I have a new Lenovo laptop with Windows 8. Last night I was trying to uninstall something but it wouldn't let me.... said it was installing something else. So I went to restart my computer and then got the blue screen saying "Keep your PC plugged in until this is done. Installing updates 11 of 27..." After an hour I tried the ctrl-alt-delete to reboot but it would do nothing. Left it for another hour and tried a hard turn off (pushing my power button). I waited 1 minute and turned it back on... same blue screen with same message. So I left it over night and it's still saying the same thing!!!! The only thing I can think of now is to take the battery out.... but I don't want to crash my computer. PLEASE HELP!

How do I make sure this doesn't happen again?

Thanks. :)
 

My Computer

System One

  • OS
    Windows 8
...got the blue screen saying "Keep your PC plugged in until this is done. Installing updates 11 of 27..."

Welcome to eightforums!

That is no error blue-screen. It is installing updates (on a blue colored screen) and that is normal behavior.

Are the updates going along? Did it went further than 11?
It would be best to let it finish because pressing the power button will only make the laptop go to sleep mode.

If it's not moving further with the update in a long time then you can remove the battery as a last option.
Then the first time you'll boot after this, will present you some options (it's possible) and then you can use system restore or refresh the pc if the updates messed something up during the process.

Good luck
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy DV6 7250
    CPU
    Intel i7-3630QM
    Motherboard
    HP, Intel HM77 Express Chipset
    Memory
    16GB
    Graphics Card(s)
    Intel HD4000 + Nvidia Geforce 630M
    Sound Card
    IDT HD Audio
    Monitor(s) Displays
    15.6' built-in + Samsung S22D300 + 17.3' LG Phillips
    Screen Resolution
    multiple resolutions
    Hard Drives
    Samsung SSD 250GB + Hitachi HDD 750GB
    PSU
    120W adapter
    Case
    small
    Cooling
    laptop cooling pad
    Keyboard
    Backlit built-in + big one in USB
    Mouse
    SteelSeries Sensei
    Internet Speed
    slow and steady
    Browser
    Chromium, Pale Moon, Firefox Developer Edition
    Antivirus
    Windows Defender
    Other Info
    That's basically it.
At this point it still says "11 out of 27..." After a few minutes my screen does go black.... I am assuming that's just a power savor and it's still updating? As soon as I move the mouse the blue screen comes back. Right now I don't need my PC, but it's frustrating I can't use it. Luckily I have an iPad. :)
 

My Computer

System One

  • OS
    Windows 8
There's something off with Windows Update, mine became stuck too but unstuck when I disconnected the internet, then said some failed, some succeeded. I wouldn't refresh unless you have to, I get a little tired of listening to that as a first option, especially to a known issue in Windows 8. I'm a little irritated it's included because people with no idea of what to do use it and realize it uninstalls a lot of programs. Now, restart it as it asks you to ( it should stop the stuck on so many updates once the net's disconnected). Now, whatever's off is something Microsoft should probably patch because it's happening in perfectly working order computers.

Now when you restart, before you start patching again go to Windows Update hangs when downloading or installing updates and run the update troubleshooter (under Windows 8 section). I have periodic trouble which it always fixes which makes it perfect to run straight before updates. Tell me if you run into any trouble. On one hand, it's a good thing that Refresh is available for use when the system is truly in trouble, it's something that's been needed. On the other hand, already where you'd normally see useful advice, the one-stop shop is 'do a refresh'. I wish they'd called it by a more accurate name that doesn't sound like refreshing the desktop to see changed files or reloading a net page. Reset is at least more straightforward.
 

My Computer

System One

  • OS
    Windows 10 64-bit/ Windows 8.1 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Desktop: Allison Designs by Austin Computers / Laptop: Toshiba Satellite L50-A006
    CPU
    Intel Core i5- 4590/ Intel Core i5 processor 4200U
    Motherboard
    Gigabyte H97M-D3H/ ?
    Memory
    16 GB Kingston at 1600 Mhz/ 4GB
    Graphics Card(s)
    Gigabyte Geforce GTX 760 OC Windforce (2 GB/256-bit)/ nVIDIA GeForce GT 740M 2GB
    Sound Card
    Onboard Audio'
    Monitor(s) Displays
    AOC 2216Vw 22"/ 15.6" Widescreen HD LED Backlit Display
    Screen Resolution
    1680*1050 / 1366*768
    Hard Drives
    2 TB Western Digital Black Caviar Drive (7200 RPM)/ 750GB (5400rpm) with Toshiba HDD Accelerator
    PSU
    Coolermaster 750W VS Series 80+ Gold Power Supply (Desktop Only)
    Case
    Corsair Carbide SPEC-02 Mid Tower Gaming Case (Desktop Only)
    Cooling
    Two Case 120 mm fans and GPU, CPU, PSU cooled by own fans respectively. (Desktop Only)
    Keyboard
    Microsoft Wired Keyboard Desktop 600 (Desktop Only)
    Mouse
    Microsoft Wired Mouse 600/ Toshiba Touchpad and Logitech Mouse
    Browser
    Internet Explorer and Google Chrome
    Antivirus
    Norton 360 by Symantec
How do I disconnect anything if I can't even turn the PC off... It's still updating. My husband is now taking the battery out... hope it still works.
 

My Computer

System One

  • OS
    Windows 8
You shut off the internet part, disconnect, I assume it was still connected up until now online and I really I hope this reply comes before you take out the battery.
 

My Computer

System One

  • OS
    Windows 10 64-bit/ Windows 8.1 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Desktop: Allison Designs by Austin Computers / Laptop: Toshiba Satellite L50-A006
    CPU
    Intel Core i5- 4590/ Intel Core i5 processor 4200U
    Motherboard
    Gigabyte H97M-D3H/ ?
    Memory
    16 GB Kingston at 1600 Mhz/ 4GB
    Graphics Card(s)
    Gigabyte Geforce GTX 760 OC Windforce (2 GB/256-bit)/ nVIDIA GeForce GT 740M 2GB
    Sound Card
    Onboard Audio'
    Monitor(s) Displays
    AOC 2216Vw 22"/ 15.6" Widescreen HD LED Backlit Display
    Screen Resolution
    1680*1050 / 1366*768
    Hard Drives
    2 TB Western Digital Black Caviar Drive (7200 RPM)/ 750GB (5400rpm) with Toshiba HDD Accelerator
    PSU
    Coolermaster 750W VS Series 80+ Gold Power Supply (Desktop Only)
    Case
    Corsair Carbide SPEC-02 Mid Tower Gaming Case (Desktop Only)
    Cooling
    Two Case 120 mm fans and GPU, CPU, PSU cooled by own fans respectively. (Desktop Only)
    Keyboard
    Microsoft Wired Keyboard Desktop 600 (Desktop Only)
    Mouse
    Microsoft Wired Mouse 600/ Toshiba Touchpad and Logitech Mouse
    Browser
    Internet Explorer and Google Chrome
    Antivirus
    Norton 360 by Symantec
Battery was taken out before receiving last msg... seemed to turn on as normal. I changed my Windows Update setting to "check for updates but let me choose whether to download and install them." I hope I don't find any new problems caused by taking the battery out. It shows it still has 11 updates and I will do those later... One at a time.
 

My Computer

System One

  • OS
    Windows 8
Please run the step two, which is the going to the website listed and running the troubleshooter (Windows update diagnostic) before you do (it'll happen twice, I haven't found a way yet to automatically run it as an administrator) and it will let you install them all without the massive headache. When my computer did that ages ago, I would disconnect my internet and it unstuck the stuck updates if you will. Now its default issue is when it skips to preparing to install instead of downloading, I just stop it, run the troubleshooter I now have saved for easy access and voila, I can update without issue.
 

My Computer

System One

  • OS
    Windows 10 64-bit/ Windows 8.1 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Desktop: Allison Designs by Austin Computers / Laptop: Toshiba Satellite L50-A006
    CPU
    Intel Core i5- 4590/ Intel Core i5 processor 4200U
    Motherboard
    Gigabyte H97M-D3H/ ?
    Memory
    16 GB Kingston at 1600 Mhz/ 4GB
    Graphics Card(s)
    Gigabyte Geforce GTX 760 OC Windforce (2 GB/256-bit)/ nVIDIA GeForce GT 740M 2GB
    Sound Card
    Onboard Audio'
    Monitor(s) Displays
    AOC 2216Vw 22"/ 15.6" Widescreen HD LED Backlit Display
    Screen Resolution
    1680*1050 / 1366*768
    Hard Drives
    2 TB Western Digital Black Caviar Drive (7200 RPM)/ 750GB (5400rpm) with Toshiba HDD Accelerator
    PSU
    Coolermaster 750W VS Series 80+ Gold Power Supply (Desktop Only)
    Case
    Corsair Carbide SPEC-02 Mid Tower Gaming Case (Desktop Only)
    Cooling
    Two Case 120 mm fans and GPU, CPU, PSU cooled by own fans respectively. (Desktop Only)
    Keyboard
    Microsoft Wired Keyboard Desktop 600 (Desktop Only)
    Mouse
    Microsoft Wired Mouse 600/ Toshiba Touchpad and Logitech Mouse
    Browser
    Internet Explorer and Google Chrome
    Antivirus
    Norton 360 by Symantec
Awesome, let me know how it goes :) (Except not smiley about the extra updates, it's always the case isn't it, new computers or upgrades and the like- I'm done!... oh twenty zillion more updates-damn it)
 

My Computer

System One

  • OS
    Windows 10 64-bit/ Windows 8.1 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Desktop: Allison Designs by Austin Computers / Laptop: Toshiba Satellite L50-A006
    CPU
    Intel Core i5- 4590/ Intel Core i5 processor 4200U
    Motherboard
    Gigabyte H97M-D3H/ ?
    Memory
    16 GB Kingston at 1600 Mhz/ 4GB
    Graphics Card(s)
    Gigabyte Geforce GTX 760 OC Windforce (2 GB/256-bit)/ nVIDIA GeForce GT 740M 2GB
    Sound Card
    Onboard Audio'
    Monitor(s) Displays
    AOC 2216Vw 22"/ 15.6" Widescreen HD LED Backlit Display
    Screen Resolution
    1680*1050 / 1366*768
    Hard Drives
    2 TB Western Digital Black Caviar Drive (7200 RPM)/ 750GB (5400rpm) with Toshiba HDD Accelerator
    PSU
    Coolermaster 750W VS Series 80+ Gold Power Supply (Desktop Only)
    Case
    Corsair Carbide SPEC-02 Mid Tower Gaming Case (Desktop Only)
    Cooling
    Two Case 120 mm fans and GPU, CPU, PSU cooled by own fans respectively. (Desktop Only)
    Keyboard
    Microsoft Wired Keyboard Desktop 600 (Desktop Only)
    Mouse
    Microsoft Wired Mouse 600/ Toshiba Touchpad and Logitech Mouse
    Browser
    Internet Explorer and Google Chrome
    Antivirus
    Norton 360 by Symantec
Ok... I did what you said and it found 2 errors regarding updates and fixed them. I restarted my computer (just in case), went to my control panel and was going to install the 33 updates I had left. To my surprise it says I have no updates available and the when I go to "view update history" it's empty and says "you have not tried to install any updates for your computer." And yes, I did run the "check for updates" and it said I had none.

When I click on the "installed updates" in the lower left hand corner it does show a history and I see 8 updates done today, 1/29/13 and then several on 1/09/13 and 12/27/2012. Where are the 33 updates that it said I needed earlier today?

.... WAIT!... before sending this message I clicked the "check for updates" one more time and voila, the updates appeared! Guess the PC needed time to get them back after I ran the troubleshoot program. Wanted to still send this message in case someone has the same issue.

My PC has successfully downloaded all the updates and is currently installing them as we speak. My fingers are crossed it continues with no issues (on 3 of 30). Once done I will restart my computer (if it doesn't do it on it's own). I will report back. :)
 

My Computer

System One

  • OS
    Windows 8
Ok.... Went to grocery store thinking it would update while I was gone. Got back and found out it's still installing update 3 of 30... but also learned my husband disconnected my PC from the Internet and now I can't get it reconnected without stopping the installation. Does it need to be connected to the Internet to finish the installation? I said it downloaded the updates successfully, just needs to be installed.

Please help... I'm starting to lose patients. :(
 

My Computer

System One

  • OS
    Windows 8
If I "refresh" will I lose Microsoft Office that I installed? I know it says I will lose any Apps I have installed but that it save a list on my desktop. Does that mean I can click the Apps from my desk top and reinstall them? I'm nervous about doing this because I don't want to lose anything. It took some time to get Microsoft Office installed and I don't want another issue.

And here I was telling my husband the other day that I was getting used to Windows 8...
 

My Computer

System One

  • OS
    Windows 8
Sorry, I was asleep, (finally, I had a bad case of insomnia last night). You disconnect the internet when the updates jam, not as par for the course. I'm not sure why Windows 8 seems to need the internet when its installing the updates. Try installing them one at a time and yes you would lose Microsoft Office and there's not guarantee the same problem wouldn't just recur with a refresh. I did my updates after only installing Office on my computer and had trouble. Start over, run the trouble shooter to make sure you're still good. If there's a service pack for Office install that first, because it might make some of the other Office updates go away. I got my computer on the 3rd, started it up on the 4th. Once I got the updates installed, although it was a struggle, by the Patch Tuesday the newest patches installed as per run of the small diagnostic program.

Tell me how this works, and with every fresh update, run the troubleshooter and stay connected unless stuck in updates for hours. I'll stay replying with you as long as it takes, I just might have a delay between replies.
 

My Computer

System One

  • OS
    Windows 10 64-bit/ Windows 8.1 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Desktop: Allison Designs by Austin Computers / Laptop: Toshiba Satellite L50-A006
    CPU
    Intel Core i5- 4590/ Intel Core i5 processor 4200U
    Motherboard
    Gigabyte H97M-D3H/ ?
    Memory
    16 GB Kingston at 1600 Mhz/ 4GB
    Graphics Card(s)
    Gigabyte Geforce GTX 760 OC Windforce (2 GB/256-bit)/ nVIDIA GeForce GT 740M 2GB
    Sound Card
    Onboard Audio'
    Monitor(s) Displays
    AOC 2216Vw 22"/ 15.6" Widescreen HD LED Backlit Display
    Screen Resolution
    1680*1050 / 1366*768
    Hard Drives
    2 TB Western Digital Black Caviar Drive (7200 RPM)/ 750GB (5400rpm) with Toshiba HDD Accelerator
    PSU
    Coolermaster 750W VS Series 80+ Gold Power Supply (Desktop Only)
    Case
    Corsair Carbide SPEC-02 Mid Tower Gaming Case (Desktop Only)
    Cooling
    Two Case 120 mm fans and GPU, CPU, PSU cooled by own fans respectively. (Desktop Only)
    Keyboard
    Microsoft Wired Keyboard Desktop 600 (Desktop Only)
    Mouse
    Microsoft Wired Mouse 600/ Toshiba Touchpad and Logitech Mouse
    Browser
    Internet Explorer and Google Chrome
    Antivirus
    Norton 360 by Symantec
Unfortunately I did have to take the battery out again... I had no option. But, I did find out which update was freezing my PC. It was the Microsoft Share Point... have no idea what that is. I am currently installing the Service Pack 1 for Microsoft Office 2010 64-bit. There is one for the 32-bit... but I shouldn't need to install that since I have the 64-bit, right?
 

My Computer

System One

  • OS
    Windows 8
Right! Install that one (the one with issues) manually- what's the Microsoft Share Point's patch number/name? It's usually KB something and I'll go through the update site and find it for you. I've had updates do worse, a client upgrade once trashed MSE and made me reinstall and update the entire program in Windows 7. Mine installed a 32 bit version Office 2010 from the disc, and I really didn't pay attention at the time but the 32 bit version works and is supposed to be more compatible with plug-ins and such (I might write long stories but they certainly don't need a larger file limit). Mine did so as a default installation so make sure via an office program under file>help tab that it is the 64 bit version, because Windows Update normally filters out the incorrect versions.
 

My Computer

System One

  • OS
    Windows 10 64-bit/ Windows 8.1 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Desktop: Allison Designs by Austin Computers / Laptop: Toshiba Satellite L50-A006
    CPU
    Intel Core i5- 4590/ Intel Core i5 processor 4200U
    Motherboard
    Gigabyte H97M-D3H/ ?
    Memory
    16 GB Kingston at 1600 Mhz/ 4GB
    Graphics Card(s)
    Gigabyte Geforce GTX 760 OC Windforce (2 GB/256-bit)/ nVIDIA GeForce GT 740M 2GB
    Sound Card
    Onboard Audio'
    Monitor(s) Displays
    AOC 2216Vw 22"/ 15.6" Widescreen HD LED Backlit Display
    Screen Resolution
    1680*1050 / 1366*768
    Hard Drives
    2 TB Western Digital Black Caviar Drive (7200 RPM)/ 750GB (5400rpm) with Toshiba HDD Accelerator
    PSU
    Coolermaster 750W VS Series 80+ Gold Power Supply (Desktop Only)
    Case
    Corsair Carbide SPEC-02 Mid Tower Gaming Case (Desktop Only)
    Cooling
    Two Case 120 mm fans and GPU, CPU, PSU cooled by own fans respectively. (Desktop Only)
    Keyboard
    Microsoft Wired Keyboard Desktop 600 (Desktop Only)
    Mouse
    Microsoft Wired Mouse 600/ Toshiba Touchpad and Logitech Mouse
    Browser
    Internet Explorer and Google Chrome
    Antivirus
    Norton 360 by Symantec
I will find that patch name and get back with you... at work. I think I have 5 updates that are 32-bit trying to load onto my PC. Is there a way to delete them from my "update list"?
 

My Computer

System One

  • OS
    Windows 8
Are these for your 64 bit version of Word or other things because quite a few programs on a 64 bit machine can be 32-bit, what are the names for the updates? Or alternatively a screenshot.
 

My Computer

System One

  • OS
    Windows 10 64-bit/ Windows 8.1 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Desktop: Allison Designs by Austin Computers / Laptop: Toshiba Satellite L50-A006
    CPU
    Intel Core i5- 4590/ Intel Core i5 processor 4200U
    Motherboard
    Gigabyte H97M-D3H/ ?
    Memory
    16 GB Kingston at 1600 Mhz/ 4GB
    Graphics Card(s)
    Gigabyte Geforce GTX 760 OC Windforce (2 GB/256-bit)/ nVIDIA GeForce GT 740M 2GB
    Sound Card
    Onboard Audio'
    Monitor(s) Displays
    AOC 2216Vw 22"/ 15.6" Widescreen HD LED Backlit Display
    Screen Resolution
    1680*1050 / 1366*768
    Hard Drives
    2 TB Western Digital Black Caviar Drive (7200 RPM)/ 750GB (5400rpm) with Toshiba HDD Accelerator
    PSU
    Coolermaster 750W VS Series 80+ Gold Power Supply (Desktop Only)
    Case
    Corsair Carbide SPEC-02 Mid Tower Gaming Case (Desktop Only)
    Cooling
    Two Case 120 mm fans and GPU, CPU, PSU cooled by own fans respectively. (Desktop Only)
    Keyboard
    Microsoft Wired Keyboard Desktop 600 (Desktop Only)
    Mouse
    Microsoft Wired Mouse 600/ Toshiba Touchpad and Logitech Mouse
    Browser
    Internet Explorer and Google Chrome
    Antivirus
    Norton 360 by Symantec
My PC is a Lenovo 64-bit OS, x64-based processor, 4.0 GB with Windows 8. My husband downloaded Microsoft Office 2010 a few weeks after I got it.

The updates that are showing up right now are as follows:

Security Update for Microsoft SharePoint Workspace 2010 (KB2566445), 32-Bit Edition
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445), 64-Bit Edition (tried to install this one since it was a 64-Bit, but it failed)

Service Pack 1 Microsoft Office 2010 (KB2510690) 32-Bit
Update for Microsoft Office 2010 (KB2597091) 32-Bit
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 64-Bit (tried to install this one as well but it failed)
 

My Computer

System One

  • OS
    Windows 8
Back
Top