Problem found while upgrading with media pack to WIN 8 Pro

stewpot47

Member
Member
Messages
35
Hi

This is for information only.

I took the offer for the free upgrade to the media centre

It would not work. I could not key the key...!

I got in touch with the MS Support (Who were very good)
the first tech ended up giving me a product key for the pack then tried to do the upgrade.
it failed. it started to 'RESTARTING' after 2.5 hours I gave up switched off and went to bed.

The second tech was excellent and went through the logs and after a while identified a software licensing module as the cause of the problem he disabled it and re did the upgrade. it took a while and I do think it should have more indications of what it is doing, but w waited and eventually it finished and it is all working.

The problem was NALPERION not something I have knowingly installed the web says it sometimes comes with Adobe pdf type apps. It caused me a lot of pain and I wish I had been advised about it.

Hope this saves others some time.

And I must say the technical people at MS (India?) were very very good.

Regards

Stewart:D
 

My Computer

System One

  • OS
    win 8
I had a good experience with them recently myself.

I had installed Windows 8 Pro from a clean install using an upgrade license key. Using several methods to activate Windows 8, it simply would not activate. I contacted technical support who verified the key had not been activated and he walked me through activating it.

I was very happy :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Nokia Lumia 2520
    CPU
    Qualcomm® Snapdragon™ 800
    Memory
    2GB
    Monitor(s) Displays
    10.1"
    Screen Resolution
    1920 x 1080
    Hard Drives
    32GB SSD
    Case
    Asus Case
    Keyboard
    Microsoft Wedge Keyboard
    Mouse
    Bornd Bluetooth Mouse
    Browser
    IE 11
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