Hi
This is for information only.
I took the offer for the free upgrade to the media centre
It would not work. I could not key the key...!
I got in touch with the MS Support (Who were very good)
the first tech ended up giving me a product key for the pack then tried to do the upgrade.
it failed. it started to 'RESTARTING' after 2.5 hours I gave up switched off and went to bed.
The second tech was excellent and went through the logs and after a while identified a software licensing module as the cause of the problem he disabled it and re did the upgrade. it took a while and I do think it should have more indications of what it is doing, but w waited and eventually it finished and it is all working.
The problem was NALPERION not something I have knowingly installed the web says it sometimes comes with Adobe pdf type apps. It caused me a lot of pain and I wish I had been advised about it.
Hope this saves others some time.
And I must say the technical people at MS (India?) were very very good.
Regards
Stewart
This is for information only.
I took the offer for the free upgrade to the media centre
It would not work. I could not key the key...!
I got in touch with the MS Support (Who were very good)
the first tech ended up giving me a product key for the pack then tried to do the upgrade.
it failed. it started to 'RESTARTING' after 2.5 hours I gave up switched off and went to bed.
The second tech was excellent and went through the logs and after a while identified a software licensing module as the cause of the problem he disabled it and re did the upgrade. it took a while and I do think it should have more indications of what it is doing, but w waited and eventually it finished and it is all working.
The problem was NALPERION not something I have knowingly installed the web says it sometimes comes with Adobe pdf type apps. It caused me a lot of pain and I wish I had been advised about it.
Hope this saves others some time.
And I must say the technical people at MS (India?) were very very good.
Regards
Stewart
My Computer
System One
-
- OS
- win 8