Windows 8 and 8.1 Forums


Failure configuring updates - windows 8 (not pro)

  1. #1


    Posts : 3
    WINDOWS 8

    Failure configuring updates - windows 8 (not pro)


    I am getting slightly mad here

    I have installed the updates for the above, both with automatic updates on and off.

    It gets to 15% then fails

    How do i get them to configure

    PLEASE PLEASE any suggestions

    Jeff

      My System SpecsSystem Spec

  2. #2


    Same problem here, 15% then fail. Updates KB2769165 and KB2770917. I have Windows 8 Pro.
      My System SpecsSystem Spec

  3. #3


    Posts : 1
    Windows 8 64 bit


    I'm having the exact same problem. Same thing, stalls at 15%. Any quick solutions yet?
      My System SpecsSystem Spec


  4. #4


    There's been more than one thread about this. I hope Microsoft has gotten the word. What I did was to "hide" the two updates. You do this in Windows Update. Click on the link in the box to list the updates, right click on each one and select Hide. Now it will restart without all the crazy 15% stuff.
      My System SpecsSystem Spec

  5. #5


    From what I've read and based on my experience, this failure is caused by third-party service that is installed on your computer as a use control/licensing measure by one or more non-Microsoft products.

    Run msconfig, go to the services tab and see if you have "Nalpeiron Licensing Service" running. If so, uncheck the box to start this service on start up, reboot your computer, and install the upgrade. Once this is done, you can go back into msconfig and check the box to resume starting this service on startup. At least this is what worked for me. I'd love to permanently disable the service but I don't know what third-party product installed or is using this service.
      My System SpecsSystem Spec

  6. #6


    JerryB, Thank you so much!! With that service change I was able to install both updates KB2769165 and KB2770917. However, I did have to download and install them separately.

    The service to turn off at boot was shown as "NLS Service Nalpeiron Ltd." On my computer it was associated with at least one program, Nitro PDF Professional 6.2.0.44. Perhaps there were others but I happened to discover that one.
      My System SpecsSystem Spec

  7. #7


    Hafnarfjörður IS
    Posts : 4,378
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi everyone

    Same problem here since about 2 weeks ago -- and I'm using W8 x-64 Enterprise (TechNet version so 100% legally sourced software).
    Haven't got any of those "funny" services listed.

    I've got a Solar keyboard (Logitech) but that's never given any problem before so I don't think that's the problem -- and I've got VMware workstation which starts some VMware services -- these shouldn't cause any problems either.

    Cheers
    jimbo
      My System SpecsSystem Spec

  8. #8


    Hafnarfjörður IS
    Posts : 4,378
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there

    Update on this ---
    To solve the problem download and install the fixes manually -- download from Ms's download site - enter the package numbers into the search field on the site (The KBxxxxx number).

    Cheers
    jimbo
      My System SpecsSystem Spec

  9. #9


    Posts : 3
    Windows 7 Pro


    Thx JerryB. It worked for me also. I did as Calbear and was able to load both updates at the same time. For Calbear - I had a program Nitro PDF 7 on my comp. I uninstalled it and tried the updates with the Nalperion service still checked. Didn't solve my problem so the Nitro program may not be the one causing the problem. I then turned off the service and the install went smoothly. I have since reenabled the Nalperion service so the update problem my reappear in the future when trying to update Windows 8. Is Microsoft going to do anything about this?
      My System SpecsSystem Spec

  10. #10


    The reason I know it was related to Nitro PDF is that the program would not run with Nalperion unchecked. I double checked that by turning Nalperion back on (before trying any upgrades) and Nitro PDF ran okay.

    So my conclusion is that if you uninstall Nitro PDF it won't turn off Nalperion. It may well be that other installed programs also require Nalperion or maybe uninstalling Nitro "forgets" to turn off Nalperion. In any case, as they say "All's well that ends well".
      My System SpecsSystem Spec

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Failure configuring updates - windows 8 (not pro)

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