Microsoft and Infosys today announced that they have come to a three year agreement to manage Microsoft’s internal IT services. The specific services included in the deal include technical assistance and management of software applications, devices, and databases. The agreement covers over 450 locations through 104 countries.
Located in Bangalore, India, Infosys already collaborates with Microsoft in certain areas, but today’s new three year IT deal will further extend that relationship. Microsoft’s IT department currently employs about 5,000 people around the world and it is not yet clear how it will affect their employment. Financial terms were also not disclosed.
Infosys announced that they will "streamline implementation processes, simplify support and service, while at the same time lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7.” Infosys will also be partnering with Pennsylvania-based Unisys Corporation to provide "desk-side and service-desk technical support” to Microsoft employees.
From Neowin.net - Microsoft outsourcing internal IT services to India
Liked this comment posted at the site:
You'd think having local support would be nicer for the employees. They will be calling a support center in India to ask for support that they themselves develop, or is developed in a building next to them.
