I did not try to upgrade anything at all. The only thing I tried to do was install the 8.1.1 update.
The reason I asked about the key is because in step 9 it asks to enter your product key.
Reset Windows 8
Assuming you don't have the actual product key that's embedded in your BIOS; that's easily remedied. Although you don't need it, as Alpha said, it may be useful to have anyway.
Go to Belarc.com and download the free version of Belarc Adviser. Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer. Software license management, IT asset management, cyber security audits, and more. Once you have it going, and it's assessed your system, scroll down the page to Manage all your software licenses and under Windows 8.1, you'll find your Product Key. But Belarc is good for much more than finding a product key:The Belarc Advisor builds a detailed profile of your installed software and hardware, network inventory, missing Microsoft hotfixes, anti-virus status, security benchmarks, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server.
- Operating Systems: Runs on Windows 8.1, 2012 R2, 8, 2012, 7, 2008 R2, Vista, 2008, 2003, XP, 2000, NT 4, Me, 98, and 95. Both 32-bit and 64-bit Windows are supported.
- Browsers: Runs on Internet Explorer, Firefox, Safari, Opera, and many others.
- File size: 3171 KB.
- License: The license associated with this product allows for free personal use only. Use on multiple PCs in a corporate, educational, military or government installation is prohibited. See the license agreement for details
When I'm going to make major changes to my system, I run Belarc because it gives me a listing of all installed software, how often I use it (or don't), every piece of hardware, and a whole lot more.
If I do the Reset, do I have to use the USB Recovery drive I made or would it use the factory recovery partition ?
Thank's for the info on the key.
Amazingly, you'd be surprised at how many folks don't, myself included. I even managed to delete files from my Windows Home Server back when Microsoft supported it! Lost a hummingbird picture that was to die for; opportunity never to be repeated!
I'm outta here for doctor's appointments for Hubby and me; nothing but checkups, though. Hopefully by the time I return your problem will be resolved! Good Karma flying your way!
After trying many different fixes from many different sites, the last thing I tried again after doing it many times before was this:
Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center
I only d/l the Windows8.1-KB2919355-x64.msu update with the standalone installer.
It took a long time to go thru the motions as it had before. It got to the end and it just hung there looking at me.
Then all of a sudden it tells me the update was installed and a restart was needed.
So, now after many days of pulling out my hair by the handfuls, success !
It is finally in.
If I remember correctly this is the last thing I did from post #426 :
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
With a Refresh you lose installed programs but keep your other stuff. You can do a Reset from Windows or from the recovery drive. I would only use the recovery drive if I couldn't boot into Windows. It's up to you though, either way will do the same thing in the end.