Sure, but ...
I used to facilitate "Intro to PCs and MS Office" training.
I can only remember 1 student who didn't want to know "more than one way" of doing something.
Seriously. I teach an adult ed computer class. The students are usually in their late 50s to early 60s but I get students in their 20s and 30s as well. Most don't have a clue. In today's world of technology, it amazes me that people don't know how to do simple things like copy and paste or create a shortcut. Most don't even have a clue about their directory structure and where their documents are stashed. If MS Word didn't know show them where their documents were, they couldn't find a thing.
Not everyone sees a need to own a PC though (my parents don't).
If you've never been shown how to use a PC OS, you aren't going to know the "tricks".
It's hard to explain the "imaginary" locations (in the directory structure) to beginners.
Also MS doesn't make it easy to find out what features are available and they are unable to explain their operation anyway.
The chaotic way MS groups various features/tools doesn't help either.
Various tools and monitors seem to be strewn about at random.
This is what led to the "
Ribbon".
MS were unable to explain how to use various functions in Office.
Sinofsky doesn't seem to know how to use the "
Start Menu" and he's responsible for creating new Windows features!
I only recently discovered that "
Ctrl + Shift + N" creates a new folder in Windows Explorer (just like it does in Nautilus).
When was that introduced?
Various "improvements" in Windows 7 haven't helped either.
For example, the way that Windows 7 completely ignores the "Read-only" file attribute.
When I was training students I told (and demonstrated to) everyone how set the "Read-only" attribute, to prevent the accidental deletion of important files (we had XP on the PCs).
Windows 7 happily deletes everything, without any warning.
Remember the menu shortcut key underlines?
There doesn't seem to be a simple way to make them stay displayed anymore.
I now only teach people who bring their own laptop and can immediately do themselves what I show on the screen. I am hoping that this will stick better.
I find that unless I physically perform the actions, I'll forget how to do something within a few hours.
But the education level of the general population is pretty dismal - and not only on technology. Ask them any geography or history question or how many foreign languages they speak. You usually draw a blank.
Too much time is wasted on pointless drivel.
Windows 8 will just make things worse, because
"everything you know is wrong" now.