When we looked into how people used email, we found some interesting patterns. It turns out that there are generally three types of people when it comes to email: pilers, filers, and purgers.
Which are you?
- Piler: “I generally don’t put email into a folder or archive. I don’t delete it. I just let it pile up in my inbox."
- Filer: “I generally categorize messages by moving them into folders I’ve created or assigning labels to each message.”
- Purger:  “I generally delete email after I’ve read it.”
Different strokes for different folks. It’s a fun engineering challenge to build an email service that works well for all three types of folks.
Here’s a bit of data on how pilers, filers, and purgers tend to manage the email in their accounts.
Source: Microsoft internal
And a chart that will give you a sense as to what percentage of people are like you.
Coming up next – did you know that Hotmail
has keyboard shortcuts
? Did you know that you can choose between Outlook shortcuts and Gmail-compatible shortcuts
? Pretty geeky, huh? I’ll talk next about how we think about those features that we geeks love and that most people never use.
Group Program Manager, Windows Live Hotmail