Bad, but not quite Vista
Given its subjective nature, satisfaction isn’t something that readily lends itself to quantification, but that hasn’t stopped the American Customer Satisfaction Index (ACSI) from measuring the satisfaction of U.S. customers for more than 19 years now.
Windows 8 hasn’t exactly been able to charm PC users off their feet and Microsoft’s latest ACSI rating seems to confirm as much, with the company’s customer satisfaction rating falling one point from last year’s score of 75 and as many as four points from the company’s best of 78, which it achieved in 2011.
Things, however, don’t appear to be as bad as they were following the launch of Windows Vista. Back then, Redmond shed three rating points. If we go back another year to 2006, the first time Microsoft appeared on ACSI’s radar, it is clear that the company’s customers are more satisfied with its products now than they were back then.
Windows 8 Causes Dip in Microsoft Customer Satisfaction Rating | Maximum PC