Perhaps I'm lucky in that my IT friend who gave me my first computer (a Gateway 2000 with 95) literally brought it to me, taught me how to set all the hardware up, and after boot taught me some rules such as if the system or program starts to act up to save work and to reboot. Most times the system will fix itself. Backup, backup, backup was another. Beware of 3rd party fixit or maintenance programs. And last but not least, where the Help files are. This is in the days of dialup and internet infancy. I learned more from the Help files not only about the OS, but about programs as well, especially complex programs like Office suite.
I'm not trying to boast here. These are basic rules of using a computer IMHO. Executive or not, users should know better to use Help. MS and other software companies spend a lot of time and money creating them. Why not use them for their purpose?
I see MS has moved some of the Help to the cloud via video tutorials as of late. One not even need to read for cripes sake. I hate to say it, but one could be an illiterate to learn most of 8. Basic navigation anyway.
On the subject of the thread; The solution to the learning curve is Help files. Read or watch videos on 8.
I had a construction foreman years ago that stated that there's one thing no one can teach an employee > enthusiasm. Either one has it or they don't. I noticed he let a new employee go if after a time that employee wasn't willing to learn things his way or a new way he came upon. In construction architectural design, engineered materials, and installation methods change frequently just as OSs change. Employees are there to make a company profit by being paid a wage, not whine about how difficult something is to learn or do. Produce or hit the road.
As someone brand new to Windows 8, but a long time user of WinXP and Win7, I can attest to the fact that there is a serious learning curve. That said, once I learned to navigate and understood there was a dual interface between Metro and the desk-top, I really liked Windows 8. It was just something of a shock. Going from Windows 95 to ME to NT to XP to Win7 (I skipped Vista), you always had the most familiar aspects of the old system to get you started. Not so in Win8.
People just need to be forewarned that it will take awhile to get back up to speed. Most people have learned Android or IOS or whatnot with equally big learning curves. They can learn Win8 too if they understand it's going to be quite different from what they're used to.
Not trying to be sarcastic, but it would make sense that they read the help file and didn't need to call you. Yes?I've never once had somebody call me up and say, "hey I was reading the help files and I have a question".
Never said they had to be an expert in all things, just know some basics of a tool they're using or know where to find help easily when they're lost. I probably know more about computers and OSs than the average user, but I don't consider myself to be the savviest either. I do know one thing for sure > I know where the help files are, know how to read, and follow instructions.And just because a person is a high ranking official that doesn't make them an expert in all things.
Perhaps I'm just too "Old School".
If MS could create decent Help files and Tutorials, then there wouldn't be a plethora of sites like VistaForums, SevenForums and EightForums (just to name 3).
The vast number of Windows Help forums indicate that MS can't explain their products functions, or worse, don't even know how their products actually work.
I was teaching college a couple of years ago when the first betas started to be available. I had my students try to figure out some things like how to log in, how to shut it off, how to locate different applications. They all had issues and the sad thing is all of these students were in their final months of graduation and had already taken all of the other computer classes. They all had issues with the basics with Windows 8. It isn't intuitive
There is an old term used in gaming to describe this, "pixel hunt".