Windows 8 and 8.1 Forums

Do You have a VUDU account

  1. #1

    USA, Idaho
    Posts : 1,062
    Win 8, (VM win7, XP, Vista)

    Do You have a VUDU account

    We want to let you know that there was a break-in at the VUDU offices on March 24, 2013, and a number of items were stolen, including hard drives.

    Our investigation thus far indicates that these hard drives contained customer information, including names, email addresses, postal addresses, phone numbers, account activity, dates of birth and the last four digits of some credit card numbers. It's important to note that the drives did NOT contain full credit card numbers, as we do not store that information. Additionally, please note if you have never set a password on the VUDU site and have only logged in through another site, your password was not on the hard drives.

    While the stolen hard drives included VUDU account passwords, those passwords were encrypted. We believe it would be difficult to break the password encryption, but we can't rule out that possibility given the circumstances of this theft. So we think it's best to be proactive and ask that you be proactive as well.


    If you had a password set on the VUDU site, we have taken the precaution of expiring and resetting that password. To create a new password, go to VUDU - Rent, buy & watch HD movies and TV shows on-demand. Click the "Sign In" button at the top of the page. Enter your current username and current password when prompted, then follow the instructions to reset your password securely. Also, if you use your expired VUDU password on any other sites, we strongly recommend that you change it on those sites as well.

    As always, remember that VUDU will never ask you for personal or account information in an e-mail. Please use caution if you receive any emails or phone calls from anyone asking for personal information or directing you to a web site where you are asked to provide personal information.

    As an added precaution, we are arranging to have AllClear ID protect your identity for one year at no cost to you. We have FAQs on our web site ( to answer questions on the incident and to more fully describe how to use the AllClear ID service. We have reported this incident to law enforcement and are cooperating fully with their investigation. We want you to know that we take this matter very seriously, and we apologize for any inconvenience this may have caused you.

    Thank you,

    Prasanna Ganesan
    Chief Technology Officer, VUDU

    Take whatever precautions you need to ensure your information is not used. . .

      My System SpecsSystem Spec

  2. #2

    Posts : 37
    Windows 8 Pro

    I think I do have one, but I only logged into it once, and likely never will again, so I'm not too concerned about this.
      My System SpecsSystem Spec

  3. #3

    Posts : 66
    Windows 8 Professional

    I use my Vudu account all the time as they often offer movies before they hit On Demand. The password reset was painless and I changed my email address while I was at it. I already have identity theft protection that alerts whenever an account opened or applied for in my name/ss#. So I'm not overly concerned. Thieves got more information when the PSN was hit and there were no reported incidents from that.
      My System SpecsSystem Spec

  4. #4

    Hafnarfjörður IS
    Posts : 4,374
    Linux Centos 7, W8.1, W7, W2K3 Server W10

    Hi there
    This is EXACTLY the sort of stuff that makes people sceptical of the whole "Cloud" idea in the first place.
    Netflix is another service offering streamed VOD movies -- but these appear on Torrents within about 5 mins of them being available on Netflix so one *could* (moral judgements aside) argue that it's actually SAFER to pirate stuff than entrust your private details to some online subscription based service.

    We on these forums tend to worry over the more technical and "geeky" areas of Cyber crime / hacking / DRM by-pases etc -- but a lot of us forget that the "bog standard old fashioned criminal" is still out there -- and since some of these servers are usually physically located in countries which pay rock bottom wages (at least by most US / AUS / W. European standards) it's relatively easy for crooks to pay a few people to get into the building while security is looking the other way and walk out with things like Disks, backup drives etc.

    With the disks even a first year novice at the FBI could get at the data on them so to a decently organised crime mob it wouldn't be a problem at all.

    I just wonder in any of these very expensive computer security conferences that people attend whether there is any discussion of how to prevent "simple break ins" rather than worrying about the latest virus / hack or threats to provision of services.

    Simple burglary isn't going away any time too.

      My System SpecsSystem Spec

  5. #5

    Posts : 66
    Windows 8 Professional

    Quote Originally Posted by jimbo45 View Post
    Hi there
    This is EXACTLY the sort of stuff that makes people sceptical of the whole "Cloud" idea in the first place.
    I'd say ignorance is the primary reason people are skeptical of cloud technology. Remember that due to media ignorance, most people think "cloud" is all about storage like some kind of warehouse.

    If there is something valuable to steal; somebody is going to try and steal it.. Online or offline. If you're nervous about your personal information, then stay offline.
      My System SpecsSystem Spec

Do You have a VUDU account

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