Laptop can't login, be fixed or reseted.

Lorry Timachi

Lorry Timachi

New Member
Messages
4
Location
Oklahoma, Oklahoma City
One day, I logged on my laptop and it popped up something and it said,
"User profile service service failed the logon. User profile cannot be loaded"
So when I press OK, it would just sign me out and restart to the login screen.

So, I did Shift + F8, and got on the menu to reset my laptop, but it had an Error 80070490
I went online on my phone and I searched up the error and it had no results on the Error.

The problem is that I can't login, or reboot.
So I can't logon to fix the Error, and I can't reboot because of the error.


Can anyone help? Or atleast try?
Thanks.
 
Last edited:

My Computer

System One

  • OS
    Windows 8 64bit HP Pavilion TouchSmart 14 Sleekbook
What does tapping Esc key get on boot?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
You will have to use the Windows install media.
Try running the following command

Edit: Need to mount the Windows image from install media first:

Code: 
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\windows\system32>mkdir c:\test

C:\windows\system32>Dism /Mount-Image /ImageFile:E:\sources\install.wim /index:1
 /MountDir:C:\test /readonly

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Mounting image
[==========================100.0%==========================]
The operation completed successfully.

C:\windows\system32>DISM.exe /Online /Cleanup-image /Restorehealth /Source:C:\test\Windows /LimitAccess

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was repaired.
The operation completed successfully.

C:\windows\system32>Dism /Unmount-Image /MountDir:C:\test /discard

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Unmounting image
[==========================100.0%==========================]
The operation completed successfully.
 
Last edited:

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
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