Sync problem after recreating a User Account

Jcpstrat

New Member
Messages
4
I have a ASUS Windows 8.1 tablet. Everything works fine for me and seemed to be working fine for my wife’s account until she started to add some apps to her account.

Both accounts had Admin privileges. Several of her apps just wouldn’t run after installing. I worked with vendors, uninstalling and reinstalling many times without any success. The same apps installed and worked perfectly on my account. I decided to remove her account and then reinstall it and took the option to save all of her personalized data and made back-up copies of everything I could just in case.

Everything seemed to go fine and the apps now installed and work as intended but Syncing & sharing libraries from her home computer no longer works. When I try to setup syncing in her Firefox browser it asks for her login but now says she has no Firefox account.

Originally our user accounts looked something like the following in the C:\Users folders:

John_000
Kathy_000

Now they look like:

John_000
Kathy_000.PC name (Note: after the “.” is the actual tablet name)

I’m thinking that the “.PC name” which has been added might be the problem. I tried to rename “Kathy_000.PC name” to “Kathy_000”, like it originally setup but there is no option to rename.

Any suggestions on best way to resolve this? Thks John

Update: It turns out the Syncing problem in Firefox was due to a new Syncing code in the newest version of FireFox. Tablet had the newest version and home PC didn't. The new version also requires a new user account to be created. Now I just need to address the Library issue.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    ASUS VivoTab Smart
    CPU
    Intel Atom Z2760 1.80 GHz
    Motherboard
    Not sure
    Memory
    2Gb
    Graphics Card(s)
    Intel Graphics Media Accelerator
    Browser
    Firefox 24
    Antivirus
    ESET Smart Security
Back
Top