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Windows Store Apps Troubleshooter - Fix Apps in Windows 8

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    Windows Store Apps Troubleshooter - Fix Apps in Windows 8

    Windows Store Apps Troubleshooter - Fix Apps in Windows 8
    Troubleshoot and Fix Store App Issues in Windows 8 and 8.1 with "Windows Store Apps" Troubleshooter
    Published by Brink is offline
    13 Feb 2013
    Default Windows Store Apps Troubleshooter - Fix Apps in Windows 8

    Troubleshoot and Fix Store App Issues in Windows 8 and 8.1 with "Windows Store Apps" Troubleshooter


    information   Information
    This tutorial will show you how to download and run the Windows Store Apps Troubleshooter to help troubleshoot and fix common issues with Metro Store apps automatically in Windows 8, Windows RT, Windows 8.1, and Windows RT 8.1.

    You must be signed in as an administrator to be able to run the Windows Store Apps troubleshooter.

    Note   Note
    If you've upgraded your PC from Windows 7 and can't run Windows 8 apps, it is probably because you have a 3rd party antivirus program on your PC that is blocking the apps. Change the app to be trusted in the AV program's settings.

    If you're still unable to run apps, run the Windows Store Apps troubleshooter below. This tool can automatically find and fix some problems with apps. The troubleshooter will work on all languages but the text in the troubleshooter is only in English.

    If one or more of your Windows 8 apps contain an "X" on the app tile on the Start screen and won't open, try uninstalling and reinstalling one of the apps from the Windows Store.

    Reference: I can't run Windows 8 apps after upgrading from Windows 7 - Microsoft Windows Help

    In addition, Store apps will not run while signed in to an elevated account like the built-in Administrator account.

    When you run the Windows Store Apps troubleshooter, it will automatically check for the following common issues:

    • Protected audio is turned off
    • Some security settings are missing or have been changed
    • Service registration is missing or corrupt
    • Microsoft account required
    • Your system administrator has turned off some settings
    • Screen resolution is too low (at least 1024x768)
    • You are not connected to the Internet
    • User Account Control (UAC) has been disabled




    Here's How:

    1. Click/tap on either download button below to download the AppsDiagnostic.diagcab file from Microsoft.
    2. Run the AppsDiagnostic.diagcab file.

    3. In the Windows Store Apps troubleshooter, click/tap on the Advanced link. (see screenshot below)

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    4. Click/tap on Run as administrator. (see screenshot below)

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    5. If prompted by UAC, then click/tap on Yes.

    6. Click/tap on the Advanced link again. (see screenshot below step 3)


    7.
    Do step 8 or 9 below for what you would like to do. (see screenshot below)

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    8. To apply repairs automatically

    A) Check the Apply repairs automatically box, and click/tap on Next. (see screenshot below step 7)

    B) Follow any other instructions until completed, and go to step 10 below.

    9. To select repairs you want to have done

    A) Uncheck the Apply repairs automatically box, and click/tap on Next. (see screenshot below step 7)

    B) After the scan completes, you will be able to select (check) what you would like to be fixed, and click/tap on Next. (see screenshot below)
    NOTE: If you like, you can click/tap on the View detailed information link for more details. The options you get will vary depending on what the troubleshooter finds.

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    C) Follow any other instructions until completed, and go to step 10 below.

    10. When finished, click/tap on Close or explorer additional troubleshooting options if you like. (see screenshot below)
    NOTE: If you like, you can click/tap on the View detailed information link for more details.

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    Tip   Tip
    If you are still having issues with Store apps afterwards, then see:

    Fix Store Apps and Tiles that are Not Working or Responding in Windows 8 and 8.1





    That's it,
    Shawn


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  2. #1



    Power User

    Join Date : Nov 2012
    Jakarta, Indonesia
    Posts : 1,029
    Windows 7 x64
    Indonesia


    What type of disabling UAC that caused Metro apps to not launching?
    When i disabled UAC metro apps run just fine, until the only admin lost its admin rights.


      My System SpecsSystem Spec

  3. #2
    Brink's Avatar

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    Hello MrShowdown,

    Setting UAC to "Never Notify" normally will not prevent Store apps from running.

    It's when you use the old Windows 7 and Vista method of setting the EnableLUA registry DWORD to 0 (zero) to completely disable UAC is when it prevents Store apps from running.

    (step 6)
    Apps and Tiles Not Working or Responding: Fix in Windows 8
      My System SpecsSystem Spec

  4. #3



    Power User

    Join Date : Nov 2012
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    Posts : 1,029
    Windows 7 x64
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    Quote Originally Posted by Brink View Post
    Hello MrShowdown,

    Setting UAC to "Never Notify" normally will not prevent Store apps from running.

    It's when you use the old Windows 7 and Vista method of setting the EnableLUA registry DWORD to 0 (zero) to completely disable UAC is when it prevents Store apps from running.

    (step 6)
    Apps and Tiles Not Working or Responding: Fix in Windows 8
    Thanks for the explanation, Brink.
    But what is the difference if you disabled it via registry and set to never notify?
      My System SpecsSystem Spec

  5. #4
    Brink's Avatar

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    If you set the EnableLUA registry DWORD to 0 (zero), it will completely disable UAC and basically elevating all administrator user accounts.

    Store apps will not run in elevated accounts.

    If you use any of the options in the tutorial below for UAC settings in Windows 8, then it will have no affect on using Store apps.

    User Account Control (UAC) - Change Settings in Windows 8
      My System SpecsSystem Spec

  6. #5



    Power User

    Join Date : Nov 2012
    Jakarta, Indonesia
    Posts : 1,029
    Windows 7 x64
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    Quote Originally Posted by Brink View Post
    If you set the EnableLUA registry DWORD to 0 (zero), it will completely disable UAC and basically elevating all administrator user accounts.

    Store apps will not run in elevated accounts.

    If you use any of the options in the tutorial below for UAC settings in Windows 8, then it will have no affect on using Store apps.

    User Account Control (UAC) - Change Settings in Windows 8
    So that's why all Metro apps do not run if Explorer.exe was started with admin privileges (Run as Administrator).
      My System SpecsSystem Spec

  7. #6



    Junior Member

    Join Date : Jul 2013
    Posts : 23
    Windows 8
    India


    Click image for larger version

    When i Try To Open The AppsDiagnostic.diagcab file it is showing like this [see screenshot]

    what to do ???
      My System SpecsSystem Spec

  8. #7
    Brink's Avatar

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    Hello Ajmal,

    What details does it give you when you click on the View more details link at the bottom left of that window?

    Are you signed in as an administrator when trying to run it?
      My System SpecsSystem Spec

  9. #8



    Junior Member

    Join Date : Jul 2013
    Posts : 23
    Windows 8
    India


    Click image for larger version

    Dear Brink its comming when i click on it... and i use administrator account for opening it
      My System SpecsSystem Spec

  10. #9
    Brink's Avatar

    Administrator



    Join Date : Jul 2009
    Posts : 17,872
    64-bit Windows 8.1 Enterprise (RTM)
    us texas


    Ajmal,

    The error code 0x80070005 is also described as ACCESS DENIED. This means that you do not have administrator rights to be able to run the AppsDiagnostic.diagcab file.

    Double check the steps to make sure that you clicked on Run as administrator.
      My System SpecsSystem Spec

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