Hi. I joined this forum simply to get help with this problem. Malware has hijacked my laptop and I can't seem to get around it. HP said they could fix it for $100 but I'd rather not pay them.
If I click on C:\ I get an error msg. stating "C:\ is not accessible. access is denied." I can't install any programs. I can't do a system restore, and I can't run Recovery. It seems any .exe won't run. I can't run admin. command prompt -msg says there's no program to run it. Many video's wont play, including any Netflix video's.
I could really use some help. If anyone needs more info, like specific error msg's just ask.
If I click on C:\ I get an error msg. stating "C:\ is not accessible. access is denied." I can't install any programs. I can't do a system restore, and I can't run Recovery. It seems any .exe won't run. I can't run admin. command prompt -msg says there's no program to run it. Many video's wont play, including any Netflix video's.
I could really use some help. If anyone needs more info, like specific error msg's just ask.
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- HP DV 17
- CPU
- 2.50 ghz
- Memory
- 8GB RAM
- Hard Drives
- C:\, D:\ (recovery)
- Browser
- explorer