Kaspersky Lab Support [mailto:firstname.lastname@example.org]
Saturday, April 24, 2015 11:35 PM
Kaspersky - Support INC0000xxxxxxxx Kaspersky AVP spiking CPU
Thank you for contacting Kaspersky Lab Technical Support. I apologize for the inconvenience you are having regarding this system issue with Kaspersky, I will be more than glad to assist you with this issue.
I do apologize for the issues you are having with Kaspersky. In order to fix this issue with Kaspersky AVP spiking your CPU and slowing down your computer, you will need to downgrade to the 2014 version. This issue has been fixed in the 2016 version that will be released this summer, but we are still awaiting a fix for the 2015 version. Unfortunately, this does not appear imminent so doing the downgrade to 2014 is recommended. You can be confident you still have full protection with the 2014 version. In order to downgrade, please uninstall the 2015 software and then install the 2014. You can uninstall the 2015 normally through the Control Panel. Then, download the 2014 from here:
KIS: Kaspersky Internet Security 2014
Please keep me posted as I really wanted to get this issue resolve. If you have further question feel free to reply to this email. Thank you and have a great day
Kindly reply to this message if you need further assistance.
If your issue has been resolved, please let us know. If you do not reply we will automatically resolve your request in 7 day(s).
Technical Support | Kaspersky Lab Americas
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