My colleague has just received an email from someone with a "WhatsApp" video attached - of course it was not a video, and unfortunately it seems to have auto disabled Windows Defender and loaded PC Optimizer Pro and some form of "Norton" and it is reporting that it is infected with Trojan.Gen.2
We have only just switched to Windows 8.1 PCs - I am not sure what the best steps to take are at this point?
Boot into safe mode (can someone remind me how on Windows 8.1 as I know F8 doesn't always do the trick); run Malwarebytes? Try to uninstall PC Optimizer Pro - how?
Any help greatly appreciated. Thanks.
We have only just switched to Windows 8.1 PCs - I am not sure what the best steps to take are at this point?
Boot into safe mode (can someone remind me how on Windows 8.1 as I know F8 doesn't always do the trick); run Malwarebytes? Try to uninstall PC Optimizer Pro - how?
Any help greatly appreciated. Thanks.
My Computer
System One
-
- OS
- windows 8.1 pro
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Novatech
- CPU
- G3450
- Memory
- 4.00gb
- Browser
- IE11
- Antivirus
- Windows Defender
