Solved F5 selection in Startup Settings W8.1 not resonding

stuchar

New Member
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2
Hi,

I have the FBI Ransomware Ukash virus on my system and trying to run the BitDefender removal tool. I have gone into Advanced boot options and selected Startup Settings and restart. The menu appears listing all the startup options and I need to select 5 (F5) Safe Mode with Networking. The system does not respond to the USB keyboard at all and eventually reboots into Windows normally where the virus captures the display.

Is there any other way to boot to Safe Mode with Networking? Why does the system not respond to the keyboard?
Shift F8 on boot does not work.

Thanks
 

My Computer

System One

  • OS
    OEM Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Motion Computing R12
    CPU
    i7
    Memory
    8Gb
    Browser
    Internet Explorer
    Antivirus
    Windows Defender
Check this article. Do not be locked in with BitDefender. Also, try F12.


Remove any Police Ukash,MoneyPak or PaySafecard virus

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My Computer

System One

  • OS
    Win 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel i3, 2348
    Memory
    4GB
    Graphics Card(s)
    Intel HD3000
Hi,

Kaspersky nearly worked as it did allow the system to boot but the scan didn't find the virus. Unfortunately the virus has won and the system will be re-imaged - loss of two months e-mails unfortunately. I did actually beat the virus in startup timing and put the system to boot into safe mode via msconfig but this just sent the PC into a loop of constantly restarting. That was the final straw.

Kaspersky did allow me to copy my other data files onto a USB key so those were retained.

You would think Microsoft would put the Safe Mode utility into a protected format so it can always be accessed. The virus hijacked the old F8 boot options and that was the end of me.

Thanks again for the suggestions.
 

My Computer

System One

  • OS
    OEM Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Motion Computing R12
    CPU
    i7
    Memory
    8Gb
    Browser
    Internet Explorer
    Antivirus
    Windows Defender
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