Encryption problem - Please help

Gamer11

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87
hello first
I encrypted some files using windows standard encryption it was good
and I saved the certificates for it done!
then I wanted to encrypt another file done but windows didn't ask me to save a key
or certificate this began to happen all time
I dont want to lose these files so I decided to decrypt them however it didnt work
installing the certificate wont work to
I changed user name and passwords a time ago is it associated to certificates ?
tip;I have more than a user names (8.1) (Matrix)
some times the owner is Matrix
sometimes is 8.1 what to do?
now all files wont open ?
regard thanks s.;
 

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