Windows 8 and 8.1 Forums

immediate infestation after clean install

  1. #1

    Posts : 1
    Windows 7

    immediate infestation after clean install

    I'm helping a friend with a new Windows 8 notebook, a Samsung NP270E4E. When I first went to help her, I noticed the computer was filled with adware, and her homepage had been hijacked by I made a few attempts to clean the adware, but it had deeply corrupted her internet settings so I ended up just doing a factory image clean install from the recovery partition.

    The next thing I did was (1) run something that appeared to be from Samsung called the "SW Updater", (2) download Avast Free, (3) uninstall the included Norton Security, (4) and without rebooting installed Avast and did the initial scan. Then I rebooted. Upon launching IE, the hijack was back!

    Anyone know how it could be infesting her computer? How do I block it?

    There is one other computer on the WiFi network in the house; I wonder if it's infected, although she says they have no trouble with it. I think it's a Windows 7 computer.

      My System SpecsSystem Spec

  2. #2 it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.
    Start with running TDSSKiller to be sure your PC isn't infected with a rootkit.

    When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.

    Next, have a look at this page for removal instructions.

    Remove redirect (Virus Removal Guide)

    If you wish to do a Refresh or a Reset Windows, see these tutorials.

    Reset Windows 8

    Refresh Windows 8

    If you do not have a Windows disk, see this tutorial:

    Refresh or Reset Windows 8 without Installation Disk
    Last edited by Borg 386; 14 Jul 2014 at 08:26.
      My System SpecsSystem Spec

  3. #3

    As suggested, run malware software such as malewarebytes etc. These are designed for pups - better than Avast alone.

    Actually, as you've tried to get rid of it, it may be just the simple thing of resetting the home page on the browser!
      My System SpecsSystem Spec

immediate infestation after clean install

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