Explorer.exe blank warning message. HELP

ryuuichie

New Member
Messages
5
Whenever I boot my PC, explorer.exe suddenly pops out a message with no message on it. Can someone help me with this error? For more detail about the "Message" that I am talking about, check the attachment I provided.

Thanks
 

Attachments

  • explorer warning.JPG
    explorer warning.JPG
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My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS
    CPU
    i3-4030U
    Graphics Card(s)
    NVidia GT820M
    Screen Resolution
    1366x768
Whenever I boot my PC, explorer.exe suddenly pops out a message with no message on it. Can someone help me with this error? For more detail about the "Message" that I am talking about, check the attachment I provided.

Thanks

hi, I am also encountering the same problem, did you insert any USB device before you encountered that problem?
do you also have a "Destop.ini" file in any of your folders?
 

My Computer

System One

  • OS
    Windows8
ryuuichie,

Let's see if we can get to the root of this problem...

Please download HijackThis:
HijackThis Download
Save to the Desktop.

Right-click and select: Run as Administrator

When HijackThis opens, press the Scan button

When done scanning, a log appears on your Desktop.

>>Please post the HijackThis log in your reply.<<
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64-bit
Hello cottonball,

here is the copy of the logfile generated

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:08:41 PM, on 3/1/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.16482)
Boot mode: Normal


Running processes:
C:\Program Files (x86)\ASUS\USBChargerPlus\USBChargerPlus.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\QuickGesture\x86\QuickGesture.exe
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe
C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
C:\Windows\SysWOW64\ACEngSvr.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\USB Disk Security\USBGuard.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdate.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\Module\20013\1.0.1194\1.0.1194\TmopIEPlg32.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL
O2 - BHO: TmBpIeBHO - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\Module\20002\7.5.1115\7.5.1115\TmBpIe32.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ASUSPRP] "C:\Program Files (x86)\ASUS\APRP\APRP.EXE"
O4 - HKLM\..\Run: [ASUSWebStorage] C:\Program Files (x86)\ASUS\WebStorage Sync Agent\1.1.10.123\AsusWSPanel.exe /S
O4 - HKLM\..\Run: [USB Antivirus] C:\Program Files (x86)\USB Disk Security\USBGuard.exe
O4 - Startup: Send to OneNote.lnk = C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - C:\Program Files\Trend Micro\AMSP\Module\20002\7.5.1115\7.5.1115\TmBpIe32.dll
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend Micro\AMSP\Module\20013\1.0.1194\1.0.1194\TmopIEPlg32.dll
O18 - Protocol: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - C:\Program Files\Trend Micro\Titanium\UIFramework\ProToolbarIMRatingActiveX.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Trend Micro Solution Platform (Amsp) - Trend Micro Inc. - C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
O23 - Service: ASLDR Service (ASLDRService) - ASUSTek Computer Inc. - C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe
O23 - Service: ASUS InstantOn Service (ASUS InstantOn) - ASUS - C:\Program Files (x86)\ASUS\ASUS InstantOn\InsOnSrv.exe
O23 - Service: AtherosSvc - Qualcomm Atheros Commnucations - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - ASUS - C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @oem21.inf,%WIN32_DPTF_PARTICIPANT_PROC_SERVICE_DISPLAY_NAME%;Intel(R) Dynamic Platform and Thermal Framework Processor Participant Service Application (DptfParticipantProcessorService) - Unknown owner - C:\Windows\system32\DptfParticipantProcessorService.exe (file missing)
O23 - Service: @oem21.inf,%WIN32_DPTF_POLICY_CONFIGTDP_SERVICE_DISPLAY_NAME%;Intel(R) Dynamic Platform and Thermal Framework Config TDP Service Application (DptfPolicyConfigTDPService) - Unknown owner - C:\Windows\system32\DptfPolicyConfigTDPService.exe (file missing)
O23 - Service: @oem21.inf,%WIN32_DPTF_POLICY_LPM_SERVICE_DISPLAY_NAME%;Intel(R) Dynamic Platform and Thermal Framework Low Power Mode Service Application (DptfPolicyLpmService) - Unknown owner - C:\Windows\system32\DptfPolicyLpmService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: ASUS Wake Service (WakeupService) - ASUSTek Computer Inc. - C:\Program Files\ASUS\ASUS VivoBook\ASUSWakeupService.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ZAtheros Bt&Wlan Coex Agent - Atheros - C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe


--
End of file - 10741 bytes

I have already removed the error by using system restore functionality of windows 8
 

My Computer

System One

  • OS
    Windows8
Not what I expected. Let's pursue this issue further...

Please download SystemLook:
http://jpshortstuff.247fixes.com/SystemLook.exe
Save to the Desktop

Right-click SystemLook.exe and select: Run as Administrator

Copy the content inside the following quote box into the open field:
:reg
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\load
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\run

Click the Look button to start the scan.

When finished, a Notepad window opens with the results of the scan.

Please post the SystemLook.txt in your reply.


~~~~
Next,

Let's see what your system shows with the following short scan...



Please download RogueKiller:
Tlcharger RogueKiller (Site Officiel)

When you get to the website, go to where it says:
(Download link) Lien de téléchargement:
rendu2.png


Select the version for your system: 64-bit (button with x64) or 32-bit (button without bit marking)
Click the applicable dark-blue button to download.

Save to the Desktop.

Close all windows and browsers.
Right-click the downloaded file and select: Run as Administrator

At the program console, wait for the prescan to finish. (Under Status, it says: Prescan finished)

Press: SCAN

When done, a report opens on the Desktop: RKreport.txt

Please provide the RKreport.txt (Mode: Scan) in your reply.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64-bit
i am also facing the same proble and this is my roguekiller details...plss hels me as soon as possible


¤¤¤ Bad processes : 0 ¤¤¤


¤¤¤ Registry Entries : 4 ¤¤¤
[SHELL][SUSP PATH] HKCU\[...]\Windows : Load (C:\Users\Sagar G\Local Settings\Temp\msyukchs.scr) [x] -> FOUND
[SHELL][SUSP PATH] HKUS\S-1-5-21-1696868357-1527116669-1969178502-1001[...]\Windows : Load (C:\Users\Sagar G\Local Settings\Temp\msyukchs.scr) [x] -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND


¤¤¤ Particular Files / Folders: ¤¤¤


¤¤¤ Driver : [NOT LOADED] ¤¤¤


¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts






¤¤¤ MBR Check: ¤¤¤


+++++ PhysicalDrive0: Hitachi HTS545050A7E380 +++++
--- User ---
[MBR] ff84407db096eba694da2a3d28511cc5
[BSP] 980055d1dea9def23d427a28407e8ac0 : MBR Code unknown
Partition table:
0 - [XXXXXX] UNKNOWN (0xee) [VISIBLE] Offset (sectors): 1 | Size: 2097152 Mo
User = LL1 ... OK!
User = LL2 ... OK!


Finished : << RKreport[1]_S_03152013_02d1236.txt >>
RKreport[1]_S_03152013_02d1236.txt
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    sony vaio
    CPU
    i5
    Memory
    4 gb
    Graphics Card(s)
    1 gb radeon
    Browser
    chrome
    Antivirus
    avg 2013
sagar111,

The heading information is of use to me:

RogueKiller V8.5.3 [Mar 13 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : RogueKiller - Geeks to Go Forums
Website : Download RogueKiller (Official website)
Blog : tigzy-RK

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : XXXXXX [Admin rights]
Mode : Scan -- Date : 03/15/2013 08:01:54
| ARK || FAK || MBR |

You can XXXX out your name, if you wish, however, in your next reply, please provide the full report.

Next, please...
  • Close all open windows and browsers
  • Right-click RogueKilller and select: Run as Administrator
  • Wait for the PreScan to finish.
  • Press:Delete

When done, a new RKreport.txt opens on your Desktop.

Please provide the RKreport.txt (Mode: Delete) in your reply.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64-bit
RogueKiller V8.5.3 _x64_ [Mar 13 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : RogueKiller - Geeks to Go Forums
Website : Download RogueKiller (Official website)
Blog : tigzy-RK


Operating System : Windows 8 (6.2.9200 ) 64 bits version
Started in : Normal mode
User : Sagar [Admin rights]
Mode : Scan -- Date : 03/16/2013 15:11:03
| ARK || FAK || MBR |


¤¤¤ Bad processes : 0 ¤¤¤


¤¤¤ Registry Entries : 0 ¤¤¤


¤¤¤ Particular Files / Folders: ¤¤¤


¤¤¤ Driver : [NOT LOADED] ¤¤¤


¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts






¤¤¤ MBR Check: ¤¤¤


+++++ PhysicalDrive0: Hitachi HTS545050A7E380 +++++
--- User ---
[MBR] ff84407db096eba694da2a3d28511cc5
[BSP] 980055d1dea9def23d427a28407e8ac0 : MBR Code unknown
Partition table:
0 - [XXXXXX] UNKNOWN (0xee) [VISIBLE] Offset (sectors): 1 | Size: 2097152 Mo
User = LL1 ... OK!
User = LL2 ... OK!


Finished : << RKreport[3]_S_03162013_02d1511.txt >>
RKreport[1]_S_03162013_02d1507.txt ; RKreport[2]_D_03162013_02d1508.txt ; RKreport[3]_S_03162013_02d1511.txt


thnks my problem is solved now....:thumbsup:
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    sony vaio
    CPU
    i5
    Memory
    4 gb
    Graphics Card(s)
    1 gb radeon
    Browser
    chrome
    Antivirus
    avg 2013
Thanks for the rep!

These two were the culprits:

[SHELL][SUSP PATH] HKCU\[...]\Windows : Load (C:\Users\Sagar G\Local Settings\Temp\msyukchs.scr) [x] -> FOUND
[SHELL][SUSP PATH] HKUS\S-1-5-21-1696868357-1527116669-1969178502-1001[...]\Windows : Load (C:\Users\Sagar G\Local Settings\Temp\msyukchs.scr) [x] -> FOUND

Glad to help. :D
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64-bit
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