Windows 8: No sound card was found.

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fjordan92

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Brought a computer in for a "cleanup" at Staples, and upon bringing it home it didn't have any sound. I waited two months to bring it back, and after doing so the person at the computer center said there was "nothing they could do."

Ran Dxdiag at the behest of an employee and there's no information under the "Sound" tab.

Opened Device Manager. Three things are showing issues:

1. Microsoft Streaming Tee/Sink-to-Sink Converter

properties > details > Hardware Ids :

SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}

2. Microsoft Streaming Tee/Sink-to-Sink Converter (duplicate?)

properties > details > Hardware Ids :

SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}



3. Realtek High Definition Audio

properties > details > Hardware Ids :

HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05


Eagerly await a response to this. Thanks a lot in advance. ^_^
 

My Computer

System One

  • OS
    Windows 8.1 64-bit

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
My Windows 8 installations never finds my SoundMax Integrated device on first installation. But Windows Update finds a driver.
 

My Computer

System One

  • OS
    Windows 8 x64 Professional
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP xw8600 Workstation
    CPU
    Two Intel Xeon Core2 Quad 3.2 GHz Processors
    Motherboard
    Proprietary
    Memory
    16 GB DDR2 800 MHz
    Graphics Card(s)
    nVidia Quadro FX 3800 PCI-E
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung SyncMaster 213T 21" 4x3 Flat Screen
    Screen Resolution
    1600x1200
    Hard Drives
    Two Seagate Cheetah 300 GB SAS Disks
    PSU
    Proprietary
    Case
    HP xw8600 Workstation Case
    Cooling
    Two CPU Fans and a Larger Case Fan
    Keyboard
    PS/2 Keyboard
    Mouse
    Logitech USB Optical Mouse
    Internet Speed
    7 mbps
    Browser
    Firefox ESR 102
    Antivirus
    Windows Defender
    Other Info
    Two LSI 3000 SAS Adapters
fjordan92 said:
Brought a computer in for a "cleanup" at Staples, and upon bringing it home it didn't have any sound. I waited two months to bring it back, and after doing so the person at the computer center said there was "nothing they could do."

Ran Dxdiag at the behest of an employee and there's no information under the "Sound" tab.

Opened Device Manager. Three things are showing issues:

1. Microsoft Streaming Tee/Sink-to-Sink Converter

properties > details > Hardware Ids :

SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}

2. Microsoft Streaming Tee/Sink-to-Sink Converter (duplicate?)

properties > details > Hardware Ids :

SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}



3. Realtek High Definition Audio

properties > details > Hardware Ids :

HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05&REV_1003
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2B05


Eagerly await a response to this. Thanks a lot in advance. ^_^
Click to expand...

That computer is supposed to use the Realtek HD Audio driver. Download & install the Realtek audio driver from the Realtek web site. And connect a pair of high quality & powered stereo desktop speakers at the back of the computer (if it's a desktop computer).
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55Dt-A5306
    CPU
    AMD Quad-Core A6-5200M Accelerated Processor
    Memory
    4 GB
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