Corrupt audio driver and blue screens.

HallucinogenX

New Member
Messages
4
A few days ago out of nowhere i started experiencing a weird audio issue.All dialogues in any video online or on local disc were extremely muffled and basically inaudible while the background music and all sounds were fine,just the dialogue was muffled.I knew it had to be a software issue,i tried everything.I made sure no weird enhancement was active,that the driver was working fine,tried restarting windows audio service but nothing worked.

Finally while looking under my playback device property levels tab, i changed the balance setting.Initially both left and right were at 100 but weirdly when i moved them,i no longer got muffled sound.Currently i have the left set at 50 and the right at 0 and i'm getting normal sound which is so weird.

I'm also experiencing weird random BSOD which say VIDEO_DXGKRNL_FATAL_ERROR.I think this is related to driver problems.I tried uninstalling the audio driver but it resulted in the same blue screen.I was able to uninstall the driver in safe mode and re-install it but that did nothing.The driver is Realtek high definition audio 6.0.1.7634.

What should i do now?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel Core i5 3337U @ 1.8GHz
    Memory
    4 GB
    Graphics Card(s)
    NVIDIA GT 740M
    Screen Resolution
    1920 X 1080
I'm also experiencing weird random BSOD which say VIDEO_DXGKRNL_FATAL_ERROR.I think this is related to driver problems

Uninstall your Nvdia geforce drivers and reinstall the latest drivers.
If the problem still continuous, probably not all drivers and files were removed. Remove the geforce drivers with Display Driver Uninstaller download here Display Driver Uninstaller Download version 15.7.1.0
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Are you sure the display driver is the problem?I was having problems with the audio driver before the blue screens started appearing so shouldn't i uninstall the audio drivers?

I did try to upgrade the audio drivers, revert to an older version of the Realtek audio driver, completely uninstall the Realtek audio driver, uninstall every audio driver I could find in device manager which included Realtek, Microsoft and NVIDIA audio drivers.This resulted in windows automatically installing the high definition audio driver, but the issue still persists and the blue screen still occour.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel Core i5 3337U @ 1.8GHz
    Memory
    4 GB
    Graphics Card(s)
    NVIDIA GT 740M
    Screen Resolution
    1920 X 1080
If you installed the generic, basic function, High Definition audio driver and you still have problems, either its a hardware problem with the sound chip (very unlikely) or some other issue rather than the sound chip or driver.

I would look at the programs that have the problem.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Well i updated the NVIDIA graphic drivers and so far it's been two days and i haven't seen the BSOD so i guess that's fixed.But the audio issue still persists.It's not so much an issue as an absurdity.Currently the only way i can get sound from the PC is by setting the left speker balance to zero and yet surprisingly the sound comes from both left and right speakers.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel Core i5 3337U @ 1.8GHz
    Memory
    4 GB
    Graphics Card(s)
    NVIDIA GT 740M
    Screen Resolution
    1920 X 1080
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