Audio issue with a sony vaio laptop.

Sinfector

New Member
Messages
4
Hey,i would really like some help with a strange issue i'm having.The laptop is SVS1513z9e (Support for SVS1513Z9E | Sony) after a simple restart where no changed were made and no programs were added i plug my headphones in the jack and the audio is still coming from the internal speakers,like it's not recognising the jack.Any advice will be helpfull because after two days of googling i found nothing helpfull.From sony's site i confirmed that it had a realtek chip,so that would mean that realtek hd audio manager would be responsible about the jacks,but realtek hd audio manager is nowhere to be found on my computer.Laptop was shiped with windows 8 but it's 8.1 now if that makes any difference.Eager to hear from you people.

EDIT:Forgot to mention that i tried unistlaling realtek drivers then installing the latest realtek drivers from realtek's site and also the drivers from sony's site but with no success.
 

My Computer

System One

  • OS
    Windows 8.1
Are you saying you plug in the headphone but there is nothing heard in the headphone? or that you get audio from both the headphone and the internal Speakers?
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Please answer the question. When you plug in headphones, do you get audio in the headphones?
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
OK. now we are getting to the problem. Based on what you have reported you have done it would appear to be a hardware problem with the headphone jack.

However, to make sure go to the Device Manager, uninstall the RealTek sound device and also uninstall the sound driver. Then restart Windows and Windows will install the sound and should install the generic, basic function, High Defintion Audio Codec driver. Check the headphone jack to see if it works or not. If it still does not work, the likely problem is hardware.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
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