Headset microphone recognized but not receiving input

PsylentStorm

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I currently have a Sennheiser PC 360 that I used on a previous build, which I paired with a ASUS Xonar D1 sound card on Windows 7. I recently put together a new build using Windows 8.1 and now the mic no longer works. I receive audio output through the headset speakers just fine, but the mic acts as if it's muted.

I assumed it would be the sound card, so I tried using the motherboard jacks. Again, the headset speakers work just fine but no input is received through the mic. Windows does acknowledge when the mic is plugged/unplugged, if that helps at all.

I tried uninstalling the drivers and letting Windows install the drivers, as well as Windows Troubleshooting (Mic not working on computer Windows 8.1?) to no avail. As far as I know, the drivers are also up to date.

Recording Devices, all devices shows (including disabled). Mic is currently plugged into the Xonar D1 sounds card ports. Notice that the input bars do not recognize any transmission (mic is not muted).
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In case it was a sound card issue, I used the motherboard integrated sound, using the latest Realtek drivers. Windows recognizes when the mic is plugged in and when it isn't, but like with the sound card, no transmission is recognized either way.
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Realtek Drivers:
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I tried messing with a few options, and I noticed the mic "transmitted" when I enabled the 'Monitoring' option. The mic now appears to transmit, but it's just high pitched feedback-like sound. Nothing I say through the mic is actually transmitting.
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I tried a few things like enabling 'Listen to this device', checking the software that came with the Realtek and Xonar drivers. I even tried contacting MS help, but they said it would require a more intensive troubleshooting which would require a subscription ($99 for 100 days of unlimited help... no thanks).

Any help would be appreciated!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690K
    Motherboard
    ASUS Z97-AR
    Memory
    G.Skill Ripjaws Series 8GB (2 x 4GB) DDR3-1600
    Graphics Card(s)
    Sapphire Radeon HD 7970 GHz Edition 3GB
    Sound Card
    Asus Xonar D1
    PSU
    Corsair HX850
    Case
    Fractal Design Define R5
    Cooling
    NZXT Kraken X61
It sounds like a potential problem with the headset and the 5VDC that is required by the microphone to work.

Do you have access to another PC, even a friend's, that you can try the mic on, to make sure its still working.

A side note, although I don't think it will help your current mic problem. The Stereo Mix is normally set at the Default Recording device. With Stereo Mix set any input device that is connected and used will be heard (used by programs). You also need Stereo Mix if you ever want to record audio (music) from the Internet.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
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