No sound even though it was working just yesterday. Help!

ninigi

New Member
Messages
2
Hello everyone!
I'm having a big trouble with my windows 8. Yesterday I was watching a clip on YT and suddenly the sound stopped. I tried to restart the computer. I didn't work. The sound on YT is on full voulume as well as on my computer. Then I went to sound configurations. I clikc 'configure my speakers' and 'configure' then 'test' and I get a message that 'the sound can't be played'. I tried playing some music which is on my computer instead of playing music online and windows player says 'windows media player had found a trouble wile trying to play music'. I downloaded winamp but it didn't work as well. What is more I was sometimes using Ubuntu via Virtual Machine and the sound had been playing ok but when I tried to play sth today it was silent... Of course I googled the problem up and read what Microsoft says I should do in this situation (check the sound card, ect. I did it, downloaded the program attached to the tutorial and the program found no errors). The issue can't be due to reinstalling my system - my computer is one week old, it was bought brand new it has never fallen down or anything. One more thing. Yesterday out of blue moon I started getting errors while starting the computer. The errors are: "Changelcon MFC Application has stopped working", "persistence Module has stopped working", "an error had occured while starting c:\program files(x86)\intel\bluetooth\btmshellexe.dll".

I really need your help guys, I have no idea what to do and my finals are approching and I'm in need of sound on my computer so that I can watch lectures and tutorials... So please, help me somebody? :)
 

My Computer

System One

  • OS
    8.1
On a one week old PC? You didn't list what the PC is or any specs (Please fill in the "My System Specs") so we can't talk specifics of your PC.

A one week old PC with Linux and Windows on it (and who knows what all programs) could have corrupted it.

I would do a reinstall using the PC's restore (e.g. on a Dell they have a procedure to do a factory reinstall back to how it was when it was new). If you contact the PC vendor for warranty support, the first thing they are going to have you do is the factory reinstall, so you may as well do it. After you do the reinstall, hold off for a week or so to make sure everything works before delving in and changing things.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
That is a nice notebook. But, I would still do a factory reinstall, given the multiple problems.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
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