Solved Keyboard volume control not working on new ASUS laptop

E

esteban

New Member
Messages
2
Hello,

I bought a new ASUS laptop a week ago. I was just watching something on Netflix and when I tried to decrease/increase the volume with the keyboard controls, it did not work. The mute button does not work either. Is there a way to fix this? I am hoping the three keys (mute/decrease/increase volume) are not working because I am supposed to change some settings.

Thanks for your help in advance,
Sincerely,

Esteban
 

My Computer

System One

  • OS
    WIN8
Do these volume controls work with other PC audio? e.g. play an MP3 and see if they work.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Go thru the manufacturers software, somewhere in there should be the setting for the Function Keys.
All Laptop manufacturers install their own driver for what functions they require. The driver will be on the ASUS website. Seems to be listed as "ATKACPI driver and hotkey-related utilities". You may have removed it as being unnecessary manufacturers bloat.

It stops working on my laptop with some Applications, I assume the service stops and is restarted by going to the manufacturer's software and setting it again.
You can just use FN+F key on mine, not having to use the FN as well is just for convenience.
 

My Computer

System One

Fireberd: The keys do not work in other PC audio. I tried playing a dvd and I tried Itunes. nothing.

Helmut: I installed the ATKACPI driver and hotkey-related utilities and my computer restarted. It is still not working. Any other suggestions?

Thanks,

Esteban
 

My Computer

System One

  • OS
    WIN8
I would either call ASUS support or take it back for exchange.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
You must log in or register to reply here.
Back
Top