Solved Sound stops working Win8x64 CP.Build 8250 Toshiba Satellite L755-S5306

dugle80

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I am not able to find any event legs showing conflicts, failures anywhere around the time I notice my sound has stopped working, making it that much more difficult to resolve. As of right now I can reboot and sound will come back for an unknown length of time. Sometimes a few days to a few hours. Since I haven't been able to point to something causing this to try and figure it out myself, I'm not sure what additional information I can provide to get help in return, so ask and I will provide what I can. Thanks.
 

My Computer

System One

  • OS
    Win7/8
Hi,

You can visit Realtek's site to download and install the latest HD Audio Codec driver.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
This system has/uses Context HD audio, and I have the latest drivers.
I tried downloading realtek drivers just for giggles, and I just lost my sound again.
Any other suggestions?
 

My Computer

System One

  • OS
    Win7/8
Yes, you're correct about that (Conexant) - this should be the driver to install, but I have a feeling you already have this version already...just putting it in case...

http://cdgenp01.csd.toshiba.com/content/support/downloads/tc70107500k.exe

Version 8.51.2.51

I would disable any apps it installs from starting with Windows. Use Regedit or the Task Manager for that.

Other than that, are you running any type of specialized software when this happens (or before it happens) such as a DAW or any audio processing software?

You'll likely find that stopping then restarting the Windows Audio service will fix it, so you don't need a reboot....until you figure out the cause.

If there is a bios update for the motherboard available, I would install that too.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
OK here is the latest I can give you. I do a lot of encoding, H264(mpg4AVC)/AAC. Last night I thought maybe it could have been related to trying to do an encode and playing a video at the same time. I attempted to restart the Windows Audio service and it kicked back an Error1053 basically it did not stop for windows to start it again. So I rebooted started my batch encode and went to sleep. I woke up, my batch job was done and Audio was still working. I watched one of my videos and when I went to watch the 2nd, Audio had stopped working. Now I notice that VLC player will not properly close unless I end task from the Task Manager (don't know if that is related). I tried to restart the Windows Audio service again and got the same error 1053 did not stop in a timely fashion. So that is where I'm at. I'm rebooting after I post this.
 

My Computer

System One

  • OS
    Win7/8
O ya, I already did bios updates and all driver updates that I could think of after getting Windows 8. I have 8 installed on an extra HDD so if something bad happens, I just swap back to my original hdd and I'm back on the OEM installed OS.
 

My Computer

System One

  • OS
    Win7/8
I watched one of my videos and when I went to watch the 2nd, Audio had stopped working. Now I notice that VLC player will not properly close unless I end task from the Task Manager (don't know if that is related).

110% related. Your issue is completely within this quote.

Some steps you might try to take to resolve it are:

1) Install fdshow.

2) Update VLC to latest and if it is already, ditch it for the time being and use Windows Media Player Classic Home Cinema instead. It uses hardware acceleration for x.264, while I'm not too sure about VLC. It didn't but may by now - but ya - try without VLC running at all until you know one way or another if it itself is the cause. (It is, likely.)
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I think you may be right on the VLC issue, I had ignored the closing issue because I often opened multiple instances of it. I'll give another update later today or mark it as solved.
 

My Computer

System One

  • OS
    Win7/8
ok, so now I do have an event log that I'm pretty sure points to a problem.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-04-24T15:57:49.000000000Z" />

<EventRecordID>8564</EventRecordID>

<Channel>Application</Channel>

<Computer>toshiba.dugleT.bit</Computer>

<Security />

</System>


- <EventData>
<Data>mpc-hc.exe</Data>

<Data>1.6.1.4170</Data>

<Data>4f6b6639</Data>

<Data>msaud32_divx.acm</Data>

<Data>8.0.0.4487</Data>

<Data>3dd50000</Data>

<Data>c0000005</Data>

<Data>00052170</Data>

<Data>2344</Data>

<Data>01cd2232ff41bd4e</Data>

<Data>C:\Program Files (x86)\K-Lite Codec Pack\Media Player Classic\mpc-hc.exe</Data>

<Data>C:\Windows\SYSTEM32\msaud32_divx.acm</Data>

<Data>3d3a4cb6-8e26-11e1-a135-e89a8fb9d72e</Data>

<Data />

<Data />

</EventData>


</Event>


 

My Computer

System One

  • OS
    Win7/8
OK, well that error alone is not exactly the problem. I just rebooted and it happens each time I start a divx file with MPC. Closing MPC and opening the file again just results in more of that same event. I will find let you know if it makes a difference if I let this video play out and then start another one.
 

My Computer

System One

  • OS
    Win7/8

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I ran across something saying Winamp and FFDShow don't mesh well, so I unstalled Winamp and I haven't been able to force another sound failure. If it does drop out again, I will try that next.
 

My Computer

System One

  • OS
    Win7/8
Sound did drop again after some time. I have unistalled K-lite, rebooted, and then installed 1.6.2.4493 MPC x64. I don't get the event log error anymore, so time will tell if audio drops.
 

My Computer

System One

  • OS
    Win7/8
OK, well that error alone is not exactly the problem. I just rebooted and it happens each time I start a divx file with MPC. Closing MPC and opening the file again just results in more of that same event. I will find let you know if it makes a difference if I let this video play out and then start another one.
Maybe it's a codec problem.

Try CCCP. It's a codec pack with alot of codecs.
CCCP - Combined Community Codec Pack

It may be a year old but it sure works well. Everything plays nicely.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    CPU
    Intel Core i5-2500k
    Motherboard
    ASRock z77 Extreme 4
    Memory
    Team Elite 8GB (4 x 2GB)
    Graphics Card(s)
    Intel HD Graphics 3000 & Nvidia GT 530
    Sound Card
    Realtek ALC892
    Screen Resolution
    1920x1080
    Hard Drives
    Western Digital Caviar Black 750 GB SATA III 7200 RPM
    PSU
    Antec NEO ECO 620C 620W
    Case
    NZXT GAMMA Classic Series
    Cooling
    Cooler Master Hyper 212 Plus
    Keyboard
    i-rocks RF-6570
    Mouse
    i-rocks RF-7550A
    Internet Speed
    17Mbps
Well Since the remove of K-lite early this afternoon, it has not happened again. Hopefully this is resolved. Thanks so much for you time!
 

My Computer

System One

  • OS
    Win7/8
Just after I had decided to close the book on this issue my sound drops out again. The only thing that I saw show up in the event log that might be related is the following.
Faulting application name: taskhost.exe, version: 6.2.8250.0, time stamp: 0x4f3f0e13
Faulting module name: ff_acm.acm, version: 1.1.4284.0, time stamp: 0x4f23ca9d
Exception code: 0xc0000005
Fault offset: 0x000000000000146f
Faulting process id: 0x8ec4
Faulting application start time: 0x01cd228859b7a633
Faulting application path: C:\Windows\system32\taskhost.exe
Faulting module path: C:\Windows\system32\ff_acm.acm
Report Id: f6db22e8-8e80-11e1-a138-e89a8fb9d72e
Faulting package full name:
Faulting package-relative application ID:
 

My Computer

System One

  • OS
    Win7/8
My sound has dropped out again but no clues in the event log this time pointing to ff_acm.acm or anything that I could tell... Once my sound goes out, I am still required to reboot to get my sound back. If I try to stop the Windows Audio service, it fails to stop. Any ideas besides deal with it or re-install?
 

My Computer

System One

  • OS
    Win7/8
You could run the tool found in the top thread of the Crash subforum, then zip the results and attach here. Maybe something will stand out to me.

Or, it could be the driver's fault under Windows 8. The zip might help though, if it is not.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
http://dugle.cotse.net/W8-toshiba-25april.rar

Trying to do that, I remembered about an issue that arises once sound drops, I can't run applications as administrator. I took a screen snippit of the error and included it in the rar. Not much extra but something.

The only other trouble I can think of is that occasionally programs are sluggish to open like the CPU is being over utilized or there is a bottleneck somewhere but I haven't been able to see anything that correlates in the task manager or resource monitor. I tend to think this is an entirely different issue and was going to address it after I resolved this. Only adding it/telling in this thread now, in case it could be relevant in a way I am unaware.
 

My Computer

System One

  • OS
    Win7/8
About a month ago on the 22nd, your machine bsoded because of your wireless Realtek. (It was not at fault itself, though.)

Code:
STACK_TEXT:  
fffff880`03ddaad0 fffffa80`0b20d000 : fffffa80`09cce260 00000000`00000040 fffff880`03ddacd8 00000001`00000040 : RTL8187Se+0x12571
fffff880`03ddaad8 fffffa80`09cce260 : 00000000`00000040 fffff880`03ddacd8 00000001`00000040 00000000`2020444e : 0xfffffa80`0b20d000
fffff880`03ddaae0 00000000`00000040 : fffff880`03ddacd8 00000001`00000040 00000000`2020444e 00000000`00000000 : 0xfffffa80`09cce260
fffff880`03ddaae8 fffff880`03ddacd8 : 00000001`00000040 00000000`2020444e 00000000`00000000 fffffa80`0b1461a0 : 0x40
fffff880`03ddaaf0 00000001`00000040 : 00000000`2020444e 00000000`00000000 fffffa80`0b1461a0 fffff880`03ddad90 : 0xfffff880`03ddacd8
fffff880`03ddaaf8 00000000`2020444e : 00000000`00000000 fffffa80`0b1461a0 fffff880`03ddad90 00000000`00000000 : 0x1`00000040
fffff880`03ddab00 00000000`00000000 : fffffa80`0b1461a0 fffff880`03ddad90 00000000`00000000 00000000`00000000 : 0x2020444e

Uninstall AVG in safe mode with the special tool found online and the machine should run well in all aspects, after. Enjoy.

When back no normal mode desktop, use services.msc to set the Windows Firewall and Windows Defender service to Automatic and start them too.

------

On a side note, good idea to update these Toshiba drivers too:


TVALZ_O TVALZ_O.SYS Thu Nov 08 22:08:41 2007
QIOMem QIOMem.sys Mon Jun 15 01:58:48 2009
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
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