Windows 8 and 8.1 Forums


Audio service not running

  1. #1


    India
    Posts : 32
    Windows 8 Consumer Preview

    Audio service not running


    Hello, i installed windows 8 CP a few days back and i have been facing quite a few problems. The main one being the audio service not working. I tried a lot of solutions that have been given on the internet but its to no avail. When i try to start the windows audio service from the services screen, it gives me the following error:
    Click image for larger version
    I have no idea what this means. So kindly help me out with this.

    My second problem is there is no dvd drive shown in the my computer tab. I tried mapping the device but was not able to. I tried upper filter and lower filters method and restarted the pc only to find them both no longer there.

    It would be of great help if someone provides a solution for the above problems.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hello,

    I would not be surprised if there is a problem with your audio driver which is causing that.

    You can otherwise check that the service is set to Log On as the Local Service account. The service does not need to have the box checked to interact with the desktop.

    Follow the advice here:

    Configure How a Service Is Started

    Click image for larger version

    If you still have issues, it would be best to create a new account with Administrator privileges on the machine and log into it. Test that account out and see if the audio service start well.
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 32
    Windows 8 Consumer Preview


    Hello GMan,
    This didnt help. Audio service is logged on to the local service only. I created another account with administrator privileges and tried changing the properties. Still having the same problem and the same error 1297 pop up message appears.
      My System SpecsSystem Spec


  4. #4


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    In device manager, right click your audio adapter. Choose Properties then go to Details tab. Change the dropdown to say hardware ids. Copy/paste the results here.

    After doing so, it is a good idea to run this command from an elevated (Admin) command prompt to ensure all OS files are well. If you applied any patches such as ones to remove the desktop watermark, it will undo them:

    sfc /scannow
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 32
    Windows 8 Consumer Preview


    These are the devices that are shown in my device manager. I dont have a speaker so i use my headphones that is listed here. I changed the dropdown in this to hardware ids.
    Click image for larger version
    After running sfc /scannow i got this:
    Click image for larger version
      My System SpecsSystem Spec

  6. #6


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Thank you.

    That is not the device manager, however. The device manager can be found by right clicking on the lower left corner of your screen.

    I need to know the hardware id as requested to find you a driver to install. If there doesn't seem like there is anything like the audio adapter while expanding (double clicking) the Sound section of the device manager - then look to do so for the "unknown device" instead.

    Along with that, hold down the Windows key and Pause/Break key at the same time. Does it say that you have a 32 or 64 bit system?
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 32
    Windows 8 Consumer Preview


    Ok so this is what it shows:
    Click image for larger version

    And i have a 32 bit system.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    See all those listings in the Sound, video and game controllers section?

    Right click on each and every one of them and choose to uninstall it. While doing so, also check the box to delete the driver.

    When done, reboot. Then install this. It will be fine:

    Realtek <<<< Get the top one shown.

    Good luck and enjoy.
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 32
    Windows 8 Consumer Preview


    "Check the box to delete the driver"? I dont get what that means.
      My System SpecsSystem Spec

  10. #10


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    After you right click them then left click uninstall, this shows:

    Click image for larger version
      My System SpecsSystem Spec

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