No sound from speakers

Alias

Member
Messages
65
Latest version of W8
This will take a while
A few months ago W8 quit producing sound through my speakers - overnight. I've tried a number of things I'll list here.
Volume Control - red 'x' in bottom right corner. AMD HDMI OUTPUT and HEADPHONES are checked. Troubleshooting Speakers/headphones produces "doesn't appear to be plugged in' - they are. See next sentence.
Potential issues that were checked.
Check audio device issue not present
one or more audio services isn't running issue not present
audio device is disabled issue not present
I can plug the speakers into a Vista PC and hear music so I know(?) the speakers and cable are plugged in and OK.
Device Manager>Sound,Video and Game Controls>AMD High Definition Audio Device = device is working properly.
Using most recent driver - Rollback is disabled.
I have two sets of audio inputs on the back of my PC. Tried them both (have always used the top ones).
Someone suggested checking my sound card - don't know how to do that.
One last thing . . . I found an MS article telling me to disable/enable the AMD. Did that but as soon as I disabled it, it disappeared.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
Which CODEC chip do you have on that MB ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Sorry for the delayed response.
Codec chip? I don't know how to find teh chip or the date.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
Sorry, I meant I don't know how to find the chip or the brand.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
CODEC (COder - DECoder) is chip that transcodes sound between analog and digital format and it's usually marked like that or just plain as sound chip or just sound or Audio in the specifications for MB. My for instance is Realtek ALC892 codec.
In device manager it can go by "Realtec High Definitions Audio". Those things you have to know to be able to get right driver.
You mentioned that you have two sets of audio jacks in the back of case, is one of them separate sound card (not the one attached permanently to MB). If that's the case, you may have conflict because Windows can use only one of them.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
OUTSTSANDING!!!!!!!!!!!!
Codec IDT High Definition Audio - driver 10/12/12
updated, rebooted, works perfectly.
Thanks very much
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
OUTSTSANDING!!!!!!!!!!!!
Codec IDT High Definition Audio - driver 10/12/12
updated, rebooted, works perfectly.
Thanks very much
No problem, when something starts to screw up, drivers are first suspects. Many blame it on OS and knowing exactly what HW is and get appropriate ones.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
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