Windows 8 and 8.1 Forums

Dolby Advanced Audio Problem after 8.1

  1. #1

    Posts : 38
    Windows 8

    Dolby Advanced Audio Problem after 8.1

    I upgraded today to 8.1 and now when I start my computer I get a message box telling me <re-install Dolby advanced audio driver> I found the Dolby program in my control panel, programs and features, and there is no un-installer or, seemingly a way to re-install the driver. I don't want this box popping up at every boot, what do I do?

      My System SpecsSystem Spec

  2. #2

    Posts : 2,191
    Windows 8.1

    I don't have Dolby specific setup, but you might want to check your device manager directly to see if a driver for Dolby appears under the expanded menu as shown below. If so, you can select "update driver" and have it automatically search Window Update or use the latest driver (if you have it handy). I would personally prefer the latter option if available. Good luck.

    Click image for larger version
      My System SpecsSystem Spec

  3. #3

    Posts : 1,925
    Windows 8.1 Pro

    You re-install the driver by going to your motherboards website and downloading a new version of the driver and installing it.
      My System SpecsSystem Spec

  4. #4

    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit

    In my Acer Recovery management there is an option to re-install drivers.
      My System SpecsSystem Spec

  5. #5

    Acer Aspire v3-571g - Windows 8.1 Audio Driver.. dolby home theater v4 does not work at all.

      My System SpecsSystem Spec

  6. #6

    Lenovo G780 - on windows 8.1 problem is the same. After recovery function Dolby advanc.. v2 run´s normal.
    After removing driver, restart, installing new driver, restart, still the same
    Purpose, it´s the Windows 8 version 8.1. The 8.1 is not possible running the Dolby....v2.
    Maybe after buying the soft, i do ( apologize myself ) think the Dolby soft will not run.
    I see the problem in software disfuncionality somewhere in Win 8.1.
    Still it has nice colored boxe´s eh?
      My System SpecsSystem Spec

  7. #7

    I have tried something else, but it is not as good as having dolby audio around. It's playing on headset, not on speaker.
    Last edited by kmoss; 20 Nov 2013 at 12:42.
      My System SpecsSystem Spec

  8. #8

    Finaly here we have the solving problem solution:

    You must uninstall your current audio driver and replace with the newest driver. Beware who the manufacture is.

    In my case i have the Conexant audio HD driver.

    Do not forget to uninstall the Dolby software too.

    In my case i have Dolby Advanced Audio V2.

    then go to : , that´s the Conexant,
    and : , that´s the Dolby soft.

    Download them.

    In simple step´s:

    1. Uninstall the audio driver ( in device manager search for audio driver - look after the speaker icon )
    DO NOT Uninstall the the speaker driver - it is difference, because ( in my case I have ) there are 2 driver´s
    making the basic audio work. First is the audio driver for software solution, and speaker driver for speaker solution

    Maybe some PC´s have one or two drivers for the audio. btw.

    2. Restart
    3. Uninstall the Dolby Adv....
    4. Restart
    5. Install the new Conexant audio driver from web above
    6. Restart
    7. Install the Dolby Adv.... driver from web above
    8. Restart
    9. Enjoy

    For those who are live sensitive from detail´s : the joke

    Windows 8 has writen that the version of Conexant has no need to upgrade the driver ( ) on the support site is version ( hint )

      My System SpecsSystem Spec

  9. #9

    Quote Originally Posted by kmoss View Post
    I have tries something else, but it is not as good as having dolby audio around.
    Just uninstall the software you mentioned. Take a look for newest driver´s form your pc manufacturer.
      My System SpecsSystem Spec

  10. #10

    I don't know how to install it.
    Wish I do. I have completely uninstall the Conexant audio HD driver.. I can't find it anymore. Wish t'was easy as downloading this Windows 8.1 on windows store.
      My System SpecsSystem Spec

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Dolby Advanced Audio Problem after 8.1

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