JustKeepClickin
New Member
- Messages
- 1
Hey guys,
I've been helping my friend troubleshoot over a combination of phone/Teamviewer and cannot for the life of me figure out what next I should do. She's using an ASUS K55N-DS81 laptop, new from Amazon. It's running Windows 8 64-bit with 4GB of RAM.
Main problem: her audio doesn't work, and hasn't worked since she got it about last week. When I go on over to the Sound Panel, nothing is present except for a single unplugged "High Definition Audio" to an HDMI output in the Playback tab; the rest are empty. So, this must be a driver problem.
Upon opening Device Manager, there are over ten devices with the name "Unknown device on high definition audio bus", none of them with any form of relevant info in their properties. I think to myself, this is simple; I go to ASUS, download the drivers, install, restart, and BOOM! Sound, right? Wrong.
I've tried running Setup from the ASUS zip; I've tried running Setup from the Realtek zip; I even found a really obscure fix on some search a while back with a link to 4shared asking me to disable digitally signed drivers and install the included .ifs, but nothing. And thus, I ask you guys for pointers.
Windows Update shows nothing for Audio Updates.
I haven't tried uninstalling what drivers I can and then simply restarting; probably gonna go with that next. Thanks everyone
I've been helping my friend troubleshoot over a combination of phone/Teamviewer and cannot for the life of me figure out what next I should do. She's using an ASUS K55N-DS81 laptop, new from Amazon. It's running Windows 8 64-bit with 4GB of RAM.
Main problem: her audio doesn't work, and hasn't worked since she got it about last week. When I go on over to the Sound Panel, nothing is present except for a single unplugged "High Definition Audio" to an HDMI output in the Playback tab; the rest are empty. So, this must be a driver problem.
Upon opening Device Manager, there are over ten devices with the name "Unknown device on high definition audio bus", none of them with any form of relevant info in their properties. I think to myself, this is simple; I go to ASUS, download the drivers, install, restart, and BOOM! Sound, right? Wrong.
I've tried running Setup from the ASUS zip; I've tried running Setup from the Realtek zip; I even found a really obscure fix on some search a while back with a link to 4shared asking me to disable digitally signed drivers and install the included .ifs, but nothing. And thus, I ask you guys for pointers.
Windows Update shows nothing for Audio Updates.
I haven't tried uninstalling what drivers I can and then simply restarting; probably gonna go with that next. Thanks everyone
My Computer
System One
-
- OS
- Windows 8 x64