No sound device and won't let me install one!

catknsn

New Member
Messages
3
I get the error attached.

errormessage.jpg
However, devices show up in device manager.


ihavesoundcards.jpg

When I try to re-install the driver from the dell site, the installation fails. Here is the error log:

[05/29/13 12:32:09] Update Package Execution Started
[05/29/13 12:32:09] Original command line: "C:\Users\Cathleen\Documents\Dell Downloads\9ef71118-f3dd-4d85-90ac-914583774eb1\Audio_Driver_G22H1_WN_6.0.1.6662_A01.EXE"
[05/29/13 12:32:09] DUP Framework EXE Version: 3.0.93.1
[05/29/13 12:32:09] DUP Release: G22H1X00-00
[05/29/13 12:32:09] Intializing framework...
[05/29/13 12:32:10] logo.png
[05/29/13 12:32:12] User Command: attended
[05/29/13 12:32:12] DUP Capabilities Value: 16777215 (0xFFFFFF)
[05/29/13 12:32:12] DUP Vendor Software Version: 6.0.1.6662
[05/29/13 12:32:12] Local System/Model Compatible with this Package? Yes
[05/29/13 12:32:12] Local System OS Version: 6.2.0.0
[05/29/13 12:32:12] OS Compatible with this Package? Yes
[05/29/13 12:32:12] Local System OS Language: EN
[05/29/13 12:32:12] Language Compatible with this Package? Yes
[05/29/13 12:32:57] Identified Behavior : attended
[05/29/13 12:32:57] Temporary payload log file name: C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp
[05/29/13 12:32:57] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp""
[05/29/13 12:32:57] Path : C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01
[05/29/13 12:32:57] Identified Behavior : attended
[05/29/13 12:33:00] Append Vendor Software Log: C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp
[05/29/13 12:33:00]
--- Start of Vendor Software Log ---

[05/29/13 12:33:00] ASCII payload log file detected.
[05/29/13 12:33:00] ======================================================================================================================================
Realtek High Definition Audio Driver update package
======================================================================================================================================
Command : "C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp""
Date : 2013-5-29 27:32:57.636
User : Cathleen
======================================================================================================================================
Starting to get initial ...
[OS] : 6.2
-Build : 9200
-Service Pack : 0
-x64 system : 1
-MCE system : 0
-Server system : 0
-System Language ID : 0x0409
-User Language ID : 0x0409
[Default Path] :
-tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01
-tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01

Collecting inventory ...
Checking driver version...
The version of this update driver is equal to the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.6662
Package version : 6.0.1.6662

======================================================================================================================================

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =

Exit Code = 0003 ( Dependency software error )
======================================================================================================================================
End : 2013-5-29 27:32:58.56

[05/29/13 12:33:00]
--- End of Vendor Software Log ---

[05/29/13 12:33:00] Vendor Software Return Code: 3
[05/29/13 12:33:01] logo.png
[05/29/13 12:33:01] Name of Exit Code: DEP_SOFT_ERROR
[05/29/13 12:33:01] Exit Code set to: 3 (0x3)
[05/29/13 12:33:01] Result: FAILURE
[05/29/13 12:33:05] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_G22H1_WN_6.0.1.6662_A01.txt

~~~~~~~~~~~~~~~~~~~
This is driving me nuts! I would very much appreciate any help on how to fix my sound. I am running Windows 8 on a Dell Inspiron.
 

My Computer

System One

  • OS
    8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron
That error suggests that there is no default audio playback device set. The "Speakers" should be set as the default playback device.
This is done in the Sound Panel, Playback section. I'm not on a Win 8 machine right now so I can't tell you how to access the Sound Panel.

Also, you should only have one entry for RealTek. Uninstall one of the RealTek entries in the Device Manager.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
When I go to the sound panel, here is what I see. Everything is grayed out that might allow me to add a device.

noaudiodevices.jpg
I did remove the second instance of the Realtek card. The first one states the driver is up to date, and that the device is working properly.
 

My Computer

System One

  • OS
    8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron
There are several possibilities.

The first step, since you removed the second RealTek entry in the Device Manager is to just reboot the PC and see if it works.

If not, there could be a Windows status corruption between the sound and Windows that was caused by the dual RealTek entries. Go to the Device Manager, and uninstall the RealTek, but DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound. Then go to the Sound Panel/Playback section and see if the "Speakers" are shown. If they are make them the default Playback device. If still not shown, RIGHT click in an empty space in that panel and check the boxes to show disabled and disconnected devices. If the Speakers now show up you can set them as the default.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Fireberd, you're awesome. I uninstalled Realtek, rebooted and voila, sound! I didn't have to do anything else. Thank you!
 

My Computer

System One

  • OS
    8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron
Thanks for the feedback that it worked. Glad to have helped. Please "rep" me by clicking on the "thumb up".
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
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