Windows 8 and 8.1 Forums

Apps disappearing mysteriously - why?

  1. #1

    Posts : 67
    Windows 8.1

    Apps disappearing mysteriously - why?

    My mother, who lives in another city and who I support via TeamViewer, had at least one app, and maybe more, disappear mysteriously. Unfortunately, she is far from computer savvy so it's definitely possible that she has somehow done this to herself unintentionally. Then again, she is so UN-savvy that I doubt she could have done it to herself by accident, which makes me think there might be something else going on.

    Let me explain. She had a game she liked called Hidden Words 365 which we had installed from the selection of free games at the Windows Store. She liked it enough to pay the money to unlock everything beyond the first few levels and enjoyed the game for a couple of weeks. Then she Skyped me to say the game was gone. I fired up TeamViewer and sure enough it was gone; not just missing from the Start menu but not even in the list of apps when you click the down arrow at the bottom of the Start menu. (She's running Windows 8.1.) I went to the Windows Store, found it and tried to install it again but didn't have an option to install, suggesting it was already installed. I poked around and eventually tried looking under My Apps in the Windows Store and it showed the game there but in a funny status. I don't remember what that status was but I right-clicked and found an option to install and did that; after that, the game was back and playable again. However, her scores on the various levels were completely gone as if she'd never played it before. Well, she didn't care about that and started playing again; all the levels were unlocked so it had clearly remembered that she paid for license to unlock the remaining level; it just hadn't remembered her scores for the levels she played.

    After another few days, she called to say the game was gone again. She's been having some intermittent wireless connectivity issues since then so I haven't been able to troubleshoot this further. However, when I talked to her today, she told me TeamViewer had also gone missing. Reinstalling THAT was a real pain since she has almost no computer skills at all.

    Is there any way she could be uninstalling these apps on herself WITHOUT right-clicking on the start menu icon and clicking on Uninstall? I just can't picture her doing that consciously. Is there another technique that she could have used to uninstall it, perhaps one that she could do inadvertently without realizing what she is doing?

    Failing that, is there any OTHER explanation for why the apps would disappear?

      My System SpecsSystem Spec

  2. #2

    Posts : 2,214
    Windows 10 Pro 64bit

    Plenty of tutorials here to tell you how can uninstall an app from Start screen and fix missing apps. Just this one app and was purchased it's hard to say what could have caused it to disappear as said maybe just icon. Look at these first.

    Apps - Uninstall Modern Apps in Windows 8

      My System SpecsSystem Spec

  3. #3

    Posts : 2,214
    Windows 10 Pro 64bit
      My System SpecsSystem Spec

Apps disappearing mysteriously - why?

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