Need help with Microsoft Office on windows 8.1, and PCSet

btowngurl1974

btowngurl1974

New Member
Messages
69
Location
Indiana, USA
My PC settings will NOT open. I have researched EVERY forum and nothing works. Last time I tried doing a restore, I got the BSOD and it took me two days to reinstall the WIN8 ISO file, in which I have to leave my USB in which I reinstalled it from in all the time or I get the blue screen error again. I believe this has something to do with my PC Settings, as it opened once and said 'configure your new windows' and I clicked on next and nothing happened because I don't have PC Settings. For one, all of my files in C drive are completely messed up. For instance, in my win32 folder, there are so many things that have been added (from my husband I suspect), all these remote access exe files, audio transfer...etc. And when I click on permissions, share, it says 'everyone, special'. I can come back, copy and post these. I know this is a lot of different issues in one post, but if someone could tell me exactly how the C:/ file directory should look? What files should and should not be there? I'm talking about from a computer straight out of the box, without any extra's installed. The other issue is my Microsoft Office 13 stopped working, says a previous attempt to fix the issue didn't work and something about a license. One more thing, what should a nice, clean registry look like, no installs other than what come with the computer. I have like six extra users with strings such as S-1-5....all with different numbers. All I have remotely is a printer. One printer. I'm new to the forums so if I need to separate these issues into different forums please tell me!! Thanks!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    Intel Core i3-3227U CPU 1.90GHz
    Motherboard
    EUFI
    Memory
    4.00 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Name High Definition Audio Device
    Monitor(s) Displays
    Name Intel(R) HD Graphics 4000
    Screen Resolution
    Resolution 1366 x 768 x 60 hertz
    Hard Drives
    Manufacturer (Standard disk drives)
    Model ST500LT012-9WS142
    Media Type Fixed hard disk
    Description Disk drive
    Manufacturer (Standard disk drives)
    Model SanDisk Cruzer Glide USB Device
    Keyboard
    Description Standard PS/2 Keyboard
    Mouse
    Hardware Type Dell Touchpad
    Browser
    IE11
    Antivirus
    Windows Defender and Norton 360
    Other Info
    1394ohci 1394 OHCI Compliant Host Controller c:\windows\system32\drivers\1394ohci.sys Kernel Driver No Manual Stopped OK Normal No No
    3ware 3ware c:\windows\system32\drivers\3ware.sys Kernel Driver No Manual Stopped OK Normal No No
    acpi Microsoft ACPI Driver c:\windows\system32\drivers\acpi.sys Kernel Driver Yes Boot Running OK Critical No Yes
    acpiex Microsoft ACPIEx Driver c:\windows\system32\dri
Taking that long to install could be due to a couple of problems.

First, if you're installing from DVD and it's scratched, there could be problems reading the DVD that is causing repeated read attempts. That would really slow down the installation.

Second, if there are hardware problems, like faulty memory and/or failing hard drive, the first could cause bluescreens, the second could really slow down the installation.

You could try a memory test to rule out memory problems. You could also try drive tests to see if the hard drive is failing. Most drive manufacturers have some sort of utility you can download and run to check out the health of their drives.

Also, on a laptop, overheating can cause the processor to throttle back, slowing down your PC and taking longer to do stuff. Have you noticed the laptop getting hot? Have you heard the laptop fan running fast and nearly all the time?

Once you isolate and/or fix the hardware problems, you really need to do a clean reinstall -- and keep other folks from messing with your PC.
 

My Computer

System One

Thanks for your reply. I have SO much stuff on my C drive, and I don't know what to delete and what not to delete. Deleting stuff in the registry is what caused the blue screen to begin with. I'm not experienced and shouldn't do those things, but I can't seem to find anywhere on the internet with the exact information in which my C drive should look. I have multiple files of the same thing in different folders. Things in the wrong folder. My PC settings won't open at all. I downloaded Windows 2002 RT or something like that, with the SQM server? I think that's how I ended up getting remotely accessed. Now I have all of these remote access files and even within my firewall there are rules that say remote everything, TCP, UnPnP (?), UDP, and you name it, it's there. I just need a copy of a clean registry so I know what to delete and what not to. I want to get rid of that SQM server and there's no uninstall, or is it Microsoft Visual C++? I have those in programs. My laptop used to be super fast, as I type very fast and now I have to wait for it to catch up with me.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    Intel Core i3-3227U CPU 1.90GHz
    Motherboard
    EUFI
    Memory
    4.00 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Name High Definition Audio Device
    Monitor(s) Displays
    Name Intel(R) HD Graphics 4000
    Screen Resolution
    Resolution 1366 x 768 x 60 hertz
    Hard Drives
    Manufacturer (Standard disk drives)
    Model ST500LT012-9WS142
    Media Type Fixed hard disk
    Description Disk drive
    Manufacturer (Standard disk drives)
    Model SanDisk Cruzer Glide USB Device
    Keyboard
    Description Standard PS/2 Keyboard
    Mouse
    Hardware Type Dell Touchpad
    Browser
    IE11
    Antivirus
    Windows Defender and Norton 360
    Other Info
    1394ohci 1394 OHCI Compliant Host Controller c:\windows\system32\drivers\1394ohci.sys Kernel Driver No Manual Stopped OK Normal No No
    3ware 3ware c:\windows\system32\drivers\3ware.sys Kernel Driver No Manual Stopped OK Normal No No
    acpi Microsoft ACPI Driver c:\windows\system32\drivers\acpi.sys Kernel Driver Yes Boot Running OK Critical No Yes
    acpiex Microsoft ACPIEx Driver c:\windows\system32\dri
Deleting stuff in the registry is what caused the blue screen to begin with.
Click to expand...
You should NEVER mess around with the registry -- as it can cause system failure, as you have discovered.

I just need a copy of a clean registry
Click to expand...
Sorry, there's no convenient way to do that. You can clean and restart Windows update stuff, but you can't do any kind of global registry cleanup to reset it to its original state.

You mentioned having a Win8 ISO -- and the best solution (IMHO) would be to do a clean reinstall of Win8 -- but before you do that, make sure you do the following:
1) Save off all your files and data to an external drive or USB stick
2) Find any installation media you need to reinstall your applications
3) Make a record of any activation codes you need for your applications.
 

My Computer

System One

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